Screencastify error
Posted by Scott Maxwell on 13 February 2020 09:25 AM
Screencastify is a Google Chrome extension (typically). If LockDown Browser is detecting that Screencastify is running, the LockDown Browser session will not be permitted to open until you disable or uninstall it.


1) We recommend that you first open Google Chrome, and remove the Screencastify extension completely by going to Settings > More Tools > Extensions.

2) In addition, you may also need to remove any user data that is cached here: C:\Users\userid\AppData\Local\Google\Chrome\User Data\Default

3) You may also need to remove Google Chrome, delete the entire C:\Users\userid\AppData\Local\Google\ folder, then re-install Chrome.


If you are unable to remove this extension, you will need to obtain another computer to take your LockDown Browser required exams.  The software developer provides these instructions, which may also be helpful: https://help.screencastify.com/article/204-how-do-i-uninstall-screencastify