Knowledgebase:
Spinning Wheel During Webcam Check
Posted by Scott Maxwell, Last modified by Scott Maxwell on 30 March 2020 07:57 AM
spinning wheel panorama

cam activation failed

If you encounter any of the above "spinning wheel" errors (and blanked out frame where your webcam image should be), it's occurring because another program, background process, or privacy setting on your computer is preventing LockDown Browser from activating your camera. 

The first thing you should do is ensure you are using the latest version of LockDown Browser that is available. For Windows users, this is currently version 2.0.6.03, and for Mac it is 2.0.6.01.  

You can check your installed version and upgrade using the method described in this article.


For Mac users, you should read this article to adjust your camera privacy settings.

For Windows users, if you are already using version 2.0.6.03 and are experiencing the "spinning wheel", you should then check whether you've enabled the correct privacy settings for your camera and microphone. These types of settings exist both in the Windows operating system, and possibly also in any camera utilities or anti-virus software that may be installed on your computer.

To check the settings on the Windows 10 operating system level, go into camera privacy settings, as shown in this photo:


Camera privacy settings

Once on the privacy settings page, scroll down and look for the desktop apps permission, and make sure it's set to "on" and that LockDown Browser shows up, as in this photo:

desktop permissions

You should also do the same for your microphone, by navigating to "Microphone Privacy Settings."