Knowledgebase: Respondus Monitor
"Error sending exam start notification, unable to continue with exam."
Posted by Scott Maxwell, Last modified by Scott Maxwell on 26 February 2018 06:57 AM

"Error sending exam start notification, unable to continue with exam."

This error will occur when the exam requires Respondus Monitor, but the computer and/or network is not able to communicate with our Monitor server. The following domain must be permitted on your computer and network: 

*.smc-service-cloud.respondus2.com

Other essential domains are:

Server profiles: server-profiles-respondus-com.s3-external-1.amazonaws.com
Update server: static-public-downloads-cloud.respondus.com
Installs/Downloads: *.respondus.com
Help Center: help-center-respondus-com.s3.amazonaws.com