White screen during a LockDown Browser Session
Posted by Scott Maxwell, Last modified by Scott Maxwell on 19 September 2018 03:22 PM

If  you experience a white screen during a LockDown Browser session, it's typically caused by one of the following:

1) Your computer or network is blocking access to one or more of our servers.

The best thing to do initially is to temporarily disable all anti-virus and firewall software, then try again. Be sure to re-enable your anti-virus software afterwards. If temporarily disabling your anti-virus doesn't help, you should try using a different network, as the block may exist at the network level.

2) Your connection to the Learning Management System server (Blackboard, Canvas, D2L Brightspace, Moodle, etc.) may have been broken.

In this case, leaving the exam, reestablishing your connection and then re-entering the exam is the best strategy.