Knowledgebase : Customer Care
Respondus Support is available via a ticket-based system from 5 am to 6 pm U.S. Pacific Time (8am to 9pm U.S. Eastern Time) Monday to Friday, excluding U.S. holidays. Weekend support has more limited hours, adjusted by ticket volume.  
If you receive the above message when attempting to submit a support ticket to Respondus, it is likely caused by you trying to attach a photo/file that exceeds our limit of 8 megabytes. The combined size of all attachments needs to be less than this total...
The first time you submit a ticket to Respondus Technical Support, you should receive an email from us which contains login credentials to the Respondus Support helpdesk. Example: *************************** This email is confirmation that you are n...
The authorized support contact at your institution can provide the instructions for obtaining the campus-wide version of Respondus 4. If you don’t know the person or department responsible for this, send an email to licensing@respondus.com and we’ll provi...
A complete explanation of this issue is found at http://www.respondus.com/register/2ndcopy.shtml [http://www.respondus.com/register/2ndcopy.shtml].
The Federal Tax ID Number for Respondus, Inc. is 91-2050620.
Yes. A complete explanation of this issue is found at http://www.respondus.com/register/2ndcopy.shtml [http://www.respondus.com/register/2ndcopy.shtml].
Respondus, Inc. has created a statement to explain our commitment to your privacy. We seek to protect your private information so that you have an enjoyable experience on our web site. We will not sell, rent, trade, or disclose your personally identifiabl...
To contact Respondus, please visit: https://web.respondus.com/contact/ [https://web.respondus.com/contact/] If you have a technical question about any of our products and you cannot find an answer in our knowledgebase [https://support.respondus.com/suppo...