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Knowledge Base : Respondus LockDown Browser > General
The above error indicates the the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the "Take Quiz" button.   The open tab in LockDown Browser contains a ...
If your students experience a white screen or crash when logging to your LMS via LockDown Browser, it is possible your LMS homepage contains large image files. LockDown Browser does not cache images (like a standard browser does) and overly large images...
When a student logs in to Canvas they are taken directly to the "Dashboard" where all their courses are listed. If the student experiences a crash of LockDown Browser (or a white screen) at this point, it's possible that your Canvas instance has a new fea...
The above error typically occurs because of one of the following: 1) The course is a copy, and the instructor did not open the LDB Dashboard once before students began taking exams. 2) The course is not a copy, but the quiz in question was migrated into ...
IMPORTANT: If your institution provides computers to your students, but they do not have administrator rights to those computers (the ability to download, install and execute software), then you should not install the student-edition of LockDown Browser. ...
In Blackboard, LockDown Browser uses the test password functionality to ensure that students are using the LockDown Browser to access the test. When a test is configured to use LockDown Browser, a random password is added under the Blackboard test setting...
By default, if an exam contains a link to an external web domain, students can view the initial page but all links and navigation from that page are blocked. With the LockDown Browser Dashboard->"exam"->Modify Settings->Advanced Settings->"Allow access ...
Please follow the below steps to use LockDown Browser to review exam submissions in D2L Brightspace: 1) Login to D2L Brightspace using a standard browser (Google Chrome, Firefox, etc.) If you are using an iPad, please use either Google Chrome or Firefox...
If you see a "Please Wait" message when saving settings for an exam in the LockDown Browser Dashboard, it indicates a connectivity issue. The first thing to check is the URL for your Learning Management System. If you have SSL enabled for your LMS (exam...
If you have the lab edition of Mac LockDown Browser installed, and auto-updates are still occurring, the first thing to check is whether there are multiple "bundles" (installations) of LockDown Browser on the Mac. If so, it's possible that one of these ...
First, reference this article [https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/226/0/update-check-failed-error-code-a4] and ensure that all the necessary servers are accessible via your network and computer. If you've determi...
The 1001 error can sometimes occur if your LockDown Browser App is not configured properly. You need to ensure that the app is set to be used by "course admins" only. To correct this, the simplest method is to delete the app, and reinstall. This will tr...
This error can result when starting LockDown Browser, if your Respondus Server Profile is hidden. Unhiding the profile typically resolves the problem.
Each institution (and each LMS) presents a different set of criteria as to file types, embedding, etc.  Because of this, each institution must use trial/error in determining what methods to use in regards to working with media files. This would also inclu...
If the instructor permissions are not specified correctly in D2L Brightspace, the following error can occur when attempting view a student submitted spread sheet. Please ensure that all instructor roles have the ability to “see user enrollments”.  It's ...
Instructors have the option of locking students into an exam until they have submitted it for grading, or allowing them to exit early. This optional exam setting for LockDown Browser has a default setting of "off". When set to off, students who leave an...
This error typically occurs if your instructor role does not have a check mark under the "Instructor" column in your Brightspace IMS configuration. 1. Login as an administrator to the Brightspace server, locate the Admin Tools menu, and select "IMS Conf...
This error is typically caused by using an ampersand (&) in the quiz title. This bug has been reported to Schoology and may be fixed in a future release of the Schoology LMS. Removing the ampersand and replacing it with "and" will resolve the problem. I...
If the "Start Quiz" button is missing (both in a normal browser and LockDown Browser) in Canvas,  it's due to a Canvas bug with the start date for the course. The default start date for the course comes from the term settings, but the start/end dates se...
This error is often caused by retrieving some tokens into the block database using an incorrect Respondus Server Profile. If so, then the clear tokens button in the settings must be used, or the block must be uninstalled and reinstalled.
Symptom: For one course, loading the Dashboard produces a STOP sign error with the text: "Unexpected Error. Please contact the system administrator". If the Dashboard loads successfully for all courses but one, it may be a corruption of the underlying d...
If you use the LockDown Browser iPad app, you may occasionally see grey shapes on your screen.   Example: These shapes are caused by a Guided Access security feature that permits a user to designate areas of the screen that they want to block from being...
Schoology sites will not be able to find their institution when using the LockDown Browser iPad app search functionality. This is because the iPad app should not be used to log in directly to Schoology. Rather, students should use the mobile Safari app ...
Mac Trackpad users may experience the scrollbar not appearing during an exam. To resolve the problem, on your Mac go to System Preferences > General.  Change "Show scroll bars" to "Always" as shown below.
The following message can occur during a LockDown Browser integration test if you have invalid or incomplete SSL certificates: "Your SSL certificates are not valid. Self-signed certificates are not supported by Respondus LockDown Browser. If your certifi...
If the LockDown Browser Dashboard is successfully loading for many courses, but failing for one, the following are possible causes:  1. There may be an empty or corrupted value in the default "Submissions" message. Here is a KB article that deals with a...
Closing the browser after completing a D2L Brightspace quiz is part of the "auto launch" feature available in D2L Brightspace 10.5+ and LockDown Browser for Windows. When the new "auto launch" is used from inside a standard browser, closing LockDown Bro...
This error can occur for "auto-launch" environments (D2L, Schoology) when any of the following are true: 1) Your Respondus server profile is hidden. You'll want to ensure that your server profile is set to "No" for the setting "Hide this server from LDB...
If you are an institution that uses Canvas, and the LockDown Browser Dashboard will open for some courses, but not others, it may be caused by one of the following: * there is an unacceptable symbol in the course title. * there is an unacceptable symbol ...
Some learning management systems have a quiz setting that causes this behavior. In Blackboard, the setting is called "Forced Completion".  In D2L Brightspace, the setting is called "Auto-Submit Attempt."  Other learning management systems may have similar...
When LockDown Browser installs, it must make some changes to the Windows registry, including storing the unique LockDown Browser institution ID. This error will occur when access to the registry is denied. This typically occurs because the user doing the ...
This error occurs when either your computer or network is blocking access to our servers. As a result, LockDown Browser cannot access and then load your institution's LMS. The main server is hosted on Amazon S3 ( Amazon Web Services) with "www.respondu...
The f(x) editor is available in LockDown Browser for Windows version 2.0.1.02 and newer. The math editor is blocked by default in LockDown Browser 1.0.8.  This is for security purposes. However, we have a new version of LockDown Browser for Mac (2.0) and...
The location of the LockDown Browser and Respondus Monitor settings in D2L Brightspace will depend on how your institution has set things up. If the recommended integration method is used, an instructor will locate the LockDown Browser settings in D2L B...
LockDown Browser includes a tool that enables .xls/.xlsx spreadsheets to be viewed and manipulated during an exam session. This functionality is available for Windows, Mac, and iPad editions of LockDown Browser. Within the quiz tool of the learning syst...
The steps for preparing an assessment for use with Respondus LockDown Browser are described in the "Instructor Quick Start Guide." This guide can be viewed at http://www.respondus.com/products/lockdown-browser/guides.shtml [http://www.respondus.com/produc...
For sites using D2L Brightspace, when one or more quizzes do not show in the LockDown Browser Dashboard, it is typically due to a "null" or an empty value in the D2L "Message" field. This field permits you to have a message presented to students upon test...
LockDown Browser requires D2L Brightspace version 8.1.3 or higher. LockDown Browser also needs to be enabled on the D2L Brightspace server by the System Administrator. Please contact your System Administrator to enable the Respondus LockDown Browser as do...
Within the Blackboard Learn Enterprise Edition (release 9.x and higher) the instructor would go to "Tools" and then select the Respondus LockDown Browser Dashboard link to access the settings. If you cannot locate the LockDown Browser tool, contact your...
The Respondus LockDown Browser uses the test password field to restrict students from taking a test with the Blackboard Learn. With the latest versions of the Respondus LockDown Browser Building Block for Blackboard Learn 9.x and higher, when instructors ...
A "Quick Start Guide for Instructors" and a "Quick Start Guide for Students" are available at http://www.respondus.com/products/lockdown-browser/guides.shtml . Demonstration and training movies are also available at http://www.respondus.com/products/demos...
When a webcam is showing your image upside down, it is typically due to webcam utility software being installed on your computer. Examples are Cyberlink YouCam, HP Webcam Splitter, ThinkVantage Virtual Camera, FA Virtual Cam, SplitCam Video Filter, and Ar...
Respondus LockDown Browser prevents other applications from being accessed by the student during an assessment, including the Windows or Mac "Calculator" tool. However, there are times when an instructor wants to allow students to use an online calculator...
Respondus LockDown Browser is a separate application from standard browsers such as FireFox, Chrome, or Safari. You must first install Respondus LockDown Browser to your computer.  Depending on the Learning Management System your institution uses, it ma...
If a computer is powered down while Respondus LockDown Browser is running, the Windows Task Manager will continue to be blocked when the computer is restarted. To restore the default settings on a Windows system: 1. Start the system from a power down (...
VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in order to proceed with a Monitor-required exam. You can us...
At startup, Respondus LockDown Browser will go to a Respondus server to obtain the current settings for the institution. If the browser is unable to access the Respondus servers, consider the items below: 1. Be sure your Internet connection is working. ...
This error indicates the Respondus Monitor start-up cannot access the Respondus servers to retrieve certain settings established by the instructor. Sometimes, you will see various error codes accompany the error, such as: 0x0002 1) The error is often ...
The version number, and the availability of an update, can be determined within the browser itself. For Windows users, start LockDown Browser, select the "i" button from the toolbar. The version will be displayed and you can also click on "Check for N...
This LockDown Browser-Mac error is similar to the LockDown Browser-Windows error discussed in the knowledgebase article, "Update server connection is blocked or not available" [http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195...
We have a helpful video that shows how to install LockDown Browser on a Windows computer: https://youtu.be/pKvcE3oZF2I [https://youtu.be/pKvcE3oZF2I] 1. Log in as a local administrator with full rights. ( (Windows->Control Panel->User Accounts->"user ac...
The Mac version of LockDown Browser works with VoiceOver (the standard screen reader that comes with the Mac OS). LockDown Browser's functions and security remain the same when VoiceOver is used. The Windows version of LockDown Browser allows a student ...
LockDown Browser for Chromebook is available to 1) K-12 schools that, 2) have purchased a LockDown Browser license, 3) use school-wide mobile device management for their Chromebooks, and 4) have an enterprise license of Canvas, Schoology, or Blackboard Le...
There are two options for uninstalling or removing LockDown Browser from Windows systems. Important note: Always run LockDown Browser one more time and then immediately quit LockDown Browser before any uninstall or removal of the program. The recomme...