Knowledgebase : Respondus LockDown Browser > General
If you see a "Please Wait" message when saving settings for an exam in the LockDown Browser Dashboard, it indicates a connectivity issue. The first thing to check is the URL for your Learning Management System. If you have SSL enabled for your LMS (exam...
LockDown Browser does not cache images (like a standard browser does) and overly large images can result in problems with LockDown Browser loading the page. When such an image is detected, LockDown Browser replaces it with the above image file.  Instruc...
By default, if an exam contains a link to an external web domain, students can view the initial page but all links and navigation from that page are blocked. With the LockDown Browser Dashboard->"exam"->Modify Settings->Advanced Settings->"Allow access ...
The above error indicates the the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the "Take Quiz" button.   The open tab in LockDown Browser contains a ...
The above error typically occurs because of one of the following: 1) The course is a copy, and the instructor did not open the LDB Dashboard once before students began taking exams. 2) The course is not a copy, but the quiz in question was migrated into ...
In Blackboard, LockDown Browser uses the test password functionality to ensure that students are using the LockDown Browser to access the test. When a test is configured to use LockDown Browser, a random password is added under the Blackboard test setting...
LockDown Browser for Chromebook uses a Chrome Extension that can only be run in kiosk mode. Google requires that all kiosk apps be made available only via their Google Admin Suite (a license is required for this product), and so the LockDown Browser for C...
An embedded page at smc-service-cloud.respondus2.com says: Request to fix the exam settings failed. Please contact the system administrator. The above error can occur if you have locked your course and/or exam (common for Canvas blueprint courses) and y...
There is a known issue in the Chromium engine with Mac->System Preferences->Accessibility->Speech for selected passages of text. If you are using an older version of LockDown Browser for Mac, Speech may only read the entire page.  We recommend that you ...
If you are using the LockDown Browser for iPad app to take a quiz, and receive "to take this test, you must use a desktop or laptop", it is likely because "enable submissions" has not been set for the quiz.
If you encounter the above error when attempting to download and/or install LockDown Browser, then it's likely Windows Defender interfering. To work around the problem, open Windows Defender on your computer and start by disabling "Virus & Threat Protecti...
If you have installed the LockDown Browser Dashboard LTI tool to your Canvas instance, but still don't see it in the course menu, the following explanations are possible explanations: 1) The LTI tool is configured incorrectly. Please see the LockDown Br...
"Error sending exam start notification, unable to continue with exam." This error will occur when the exam requires Respondus Monitor, but the computer and/or network is not able to communicate with our Monitor server. The following domain must be permi...
If you receive the above error when starting LockDown Browser, it's likely because of over aggressive security software wrongly determining that LockDown Browser is a threat. As a result, the startup of LockDown Browser is interfered with, and the install...
This error can result when starting LockDown Browser, if your Respondus Server Profile is hidden. Unhiding the profile typically resolves the problem.
The 1001 error can sometimes occur if your LockDown Browser App is not configured properly. The first thing to check is that you have configured the app, copying/pasting the correct data for each field. This includes: * Consumer Key * Shared Secret ...
If you have the lab edition of Mac LockDown Browser installed, and auto-updates are still occurring, the first thing to check is whether there are multiple "bundles" (installations) of LockDown Browser on the Mac. If so, it's possible that one of these ...
Each institution (and each LMS) presents a different set of criteria as to file types, embedding, etc.  Because of this, each institution must use trial/error in determining what methods to use in regards to working with media files. This would also inclu...
Instructors have the option of locking students into an exam until they have submitted it for grading, or allowing them to exit early. This optional exam setting for LockDown Browser has a default setting of "off". When set to off, students who leave an...
First, reference this article [https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/226/0/update-check-failed-error-code-a4] and ensure that all the necessary servers are accessible via your network and computer. If you've determi...
Please follow the below steps to use LockDown Browser to review exam submissions in D2L Brightspace: 1) Login to D2L Brightspace using a standard browser (Google Chrome, Firefox, etc.) If you are using an iPad, please use either Google Chrome or Firefox...
If the instructor permissions are not specified correctly in D2L Brightspace, the following error can occur when attempting view a student submitted spread sheet. Please ensure that all instructor roles have the ability to “see user enrollments”.  It's ...
This error typically occurs if your instructor role does not have a check mark under the "Instructor" column in your Brightspace IMS configuration. 1. Login as an administrator to the Brightspace server, locate the Admin Tools menu, and select "IMS Conf...
This error is typically caused by using an ampersand (&) in the quiz title. This bug has been reported to Schoology and may be fixed in a future release of the Schoology LMS. Removing the ampersand and replacing it with "and" will resolve the problem. I...
This error is often caused by retrieving some tokens into the block database using an incorrect Respondus Server Profile. If so, then the clear tokens button in the settings must be used, or the block must be uninstalled and reinstalled.
Schoology sites will not be able to find their institution when using the LockDown Browser iPad app search functionality. This is because the iPad app should not be used to log in directly to Schoology. Rather, students should use the mobile Safari app ...
Closing the browser after completing a D2L Brightspace quiz is part of the "auto launch" feature available in D2L Brightspace 10.5+ and LockDown Browser for Windows. When the new "auto launch" is used from inside a standard browser, closing LockDown Bro...
Mac Trackpad users may experience the scrollbar not appearing during an exam. To resolve the problem, on your Mac go to System Preferences > General.  Change "Show scroll bars" to "Always" as shown below.
If the "Start Quiz" button is missing (both in a normal browser and LockDown Browser) in Canvas,  it's due to a Canvas bug with the start date for the course. The default start date for the course comes from the term settings, but the start/end dates se...
Symptom: For one course, loading the Dashboard produces a STOP sign error with the text: "Unexpected Error. Please contact the system administrator". If the Dashboard loads successfully for all courses but one, the very first thing to inspect are the qu...
The following message can occur during a LockDown Browser integration test if you have invalid or incomplete SSL certificates: "Your SSL certificates are not valid. Self-signed certificates are not supported by Respondus LockDown Browser. If your certifi...
If you use the LockDown Browser iPad app, you may occasionally see grey shapes on your screen.   Example: These shapes are caused by a Guided Access security feature that permits a user to designate areas of the screen that they want to block from being...
Some learning management systems have a quiz setting that causes this behavior. In Blackboard, the setting is called "Forced Completion".   Other learning management systems may have similar quiz settings. If there is ever an interruption in the internet...
The steps for preparing an assessment for use with Respondus LockDown Browser are described in the "Instructor Quick Start Guide." This guide can be viewed at http://www.respondus.com/products/lockdown-browser/guides.shtml [http://www.respondus.com/produc...
This error can occur for "auto-launch" environments (D2L, Schoology) when any of the following are true: 1) Your Respondus server profile is hidden. You'll want to ensure that your server profile is set to "No" for the setting "Hide this server from LDB...
If the LockDown Browser Dashboard will open for some courses, but not others, it may be caused by one of the following: * there is an unacceptable symbol in the course title. * there is an unacceptable symbol in one of the quiz titles. Below is an examp...
The f(x) editor is available in LockDown Browser for Windows version 2.0.1.02 and newer. The math editor is blocked by default in LockDown Browser 1.0.8.  This is for security purposes. However, we have a new version of LockDown Browser for Mac (2.0) and...
IMPORTANT: If your institution provides computers to your students, but they do not have administrator rights to those computers (the ability to download, install and execute software), then you should not install the student-edition of LockDown Browser. ...
LockDown Browser requires D2L Brightspace version 8.1.3 or higher. LockDown Browser also needs to be enabled on the D2L Brightspace server by the System Administrator. Please contact your System Administrator to enable the Respondus LockDown Browser as do...
If the LockDown Browser Dashboard is successfully loading for many courses, but failing for one, the following are possible causes:  1. There may be an empty or corrupted value in the default "Submissions" message. Here is a KB article that deals with a...
When LockDown Browser installs, it must make some changes to the Windows registry, including storing the unique LockDown Browser institution ID. This error will occur when access to the registry is denied. This typically occurs because the user doing the ...
The Respondus LockDown Browser uses the test password field to restrict students from taking a test with the Blackboard Learn. With the latest versions of the Respondus LockDown Browser Building Block for Blackboard Learn 9.x and higher, when instructors ...
This error occurs when either your computer or network is blocking access to our servers. As a result, LockDown Browser cannot access and then load your institution's LMS. The main server is hosted on Amazon S3 ( Amazon Web Services) with "www.respondu...
A "Quick Start Guide for Instructors" and a "Quick Start Guide for Students" are available at http://www.respondus.com/products/lockdown-browser/guides.shtml . Demonstration and training movies are also available at http://www.respondus.com/products/demos...
For sites using D2L Brightspace, when one or more quizzes do not show in the LockDown Browser Dashboard, it is typically due to a "null" or an empty value in the D2L "Message" field. This field permits you to have a message presented to students upon test...
LockDown Browser includes a tool that enables .xls/.xlsx spreadsheets to be viewed and manipulated during an exam session. This functionality is available for Windows, Mac, and iPad editions of LockDown Browser. Within the quiz tool of the learning syst...
Respondus LockDown Browser prevents other applications from being accessed by the student during an assessment, including the Windows or Mac "Calculator" tool. However, there are times when an instructor wants to allow students to use an online calculator...
If a computer is powered down while Respondus LockDown Browser is running, the Windows Task Manager will continue to be blocked when the computer is restarted. To restore the default settings on a Windows system: 1. Start the system from a power down (...
Respondus LockDown Browser is a separate application from standard browsers such as FireFox, Chrome, or Safari. You must first install Respondus LockDown Browser to your computer.  Depending on the Learning Management System your institution uses, it ma...
At startup, Respondus LockDown Browser will go to a Respondus server to obtain the current settings for the institution. If the browser is unable to access the Respondus servers, consider the items below: 1. Be sure your Internet connection is working. ...
When a webcam is showing your image upside down, it is typically due to webcam utility software being installed on your computer. Examples are Cyberlink YouCam, HP Webcam Splitter, ThinkVantage Virtual Camera, FA Virtual Cam, SplitCam Video Filter, and Ar...
The version number, and the availability of an update, can be determined within the browser itself. For Windows users, start LockDown Browser, select the "i" button from the toolbar. The version will be displayed and you can also click on "Check for N...
VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in order to proceed with a Monitor-required exam. You can us...
This error indicates the Respondus Monitor start-up cannot access the Respondus servers to retrieve certain settings established by the instructor. Sometimes, you will see various error codes accompany the error, such as: 0x0002 1) The error is often ...
This LockDown Browser-Mac error is similar to the LockDown Browser-Windows error discussed in the knowledgebase article, "Update server connection is blocked or not available" [http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195...
The Mac version of LockDown Browser works with VoiceOver (the standard screen reader that comes with the Mac OS). LockDown Browser's functions and security remain the same when VoiceOver is used. Be sure you are using LockDown Browser version 2.0.3.03 or ...
There are two options for uninstalling or removing LockDown Browser from Windows systems. Important note: Always run LockDown Browser one more time and then immediately quit LockDown Browser before any uninstall or removal of the program. The recomme...
We have a helpful video that shows how to install LockDown Browser on a Windows computer: https://youtu.be/pKvcE3oZF2I [https://youtu.be/pKvcE3oZF2I] 1. Log in as a local administrator with full rights. ( (Windows->Control Panel->User Accounts->"user ac...