Knowledgebase : Respondus LockDown Browser > General
There is a known incompatibility between the TinyMCE editor in Moodle,
and LockDown Browser version 2.0.3. This incompatibility is with the
version of Chromium Enhanced Framework (CEF) that LockDown Browser
2.0.3 uses.
The symptoms of this problem includ...
If you see a "Please Wait" message when saving settings for an exam in
the LockDown Browser Dashboard, it indicates a connectivity issue.
The first thing to check is the URL for your Learning Management
System. If you have SSL enabled for your LMS (exam...
The above error indicates the the exam's LockDown Browser settings
could not be detected. For Canvas users, this may be due to you not
letting each page fully load before clicking on the "Take Quiz"
button.
The open tab in LockDown Browser contains a ...
By default, if an exam contains a link to an external web domain,
students can view the initial page but all links and navigation from
that page are blocked.
With the LockDown Browser Dashboard->"exam"->Modify Settings->Advanced
Settings->"Allow access ...
The above error typically occurs because of one of the following:
1) The course is a copy, and the instructor did not open the LDB
Dashboard once before students began taking exams.
2) The course is not a copy, but the quiz in question was migrated
into ...
In Blackboard, LockDown Browser uses the test password functionality
to ensure that students are using the LockDown Browser to access the
test. When a test is configured to use LockDown Browser, a random
password is added under the Blackboard test setting...
LockDown Browser for Chromebook uses a Chrome Extension that can only
be run in kiosk mode. Google requires that all kiosk apps be made
available only via their Google Admin Suite (a license is required for
this product), and so the LockDown Browser for C...
If your institution's name is not showing up when searching for it in
LockDown Browser for Chromebook, you should check to see if your
Respondus server profile is hidden.
1) Log in to the Respondus Admin Area at:
https://www.respondus.com/campus-portal/l...
The secure spreadsheet tool in LockDown Browser is intended to provide
the prime purpose of a spreadsheet to organize, manipulate and manage
tablular data.
To format the data with a set number of decimal points, the student
can use the "=TEXT(value, for...
If you are receiving the above error when either opening the LockDown
Browser Dashboard LTI tool, or running the integration test for your
Respondus Server profile, you should first check to see if the
relevant developer key is installed and enabled.
To ...
There is a known issue in the Chromium engine with Mac->System
Preferences->Accessibility->Speech for selected passages of text. If
you are using an older version of LockDown Browser for Mac, Speech may
only read the entire page.
We recommend that you ...
If you are using the LockDown Browser for iPad app to take a quiz, and
receive "to take this test, you must use a desktop or laptop", it is
likely because "enable submissions" has not been set for the quiz.
An embedded page at smc-service-cloud.respondus2.com says: Request to
fix the exam settings failed. Please contact the system administrator.
The above error can occur if you have locked your course and/or exam
(common for Canvas blueprint courses) and y...
If you have installed the LockDown Browser Dashboard LTI tool to your
Canvas instance, but still don't see it in the course menu, the
following explanations are possible explanations:
1) The LTI tool is configured incorrectly. Please see the LockDown
Br...
"Error sending exam start notification, unable to continue with exam."
This error will occur when the exam requires Respondus Monitor, but
the computer and/or network is not able to communicate with our
Monitor server. The following domain must be permi...
This error can result when starting LockDown Browser, if your
Respondus Server Profile is hidden. Unhiding the profile typically
resolves the problem.
The 1001 error can sometimes occur if your LockDown Browser App is not
configured properly. The first thing to check is that you have
configured the app, copying/pasting the correct data for each field.
This includes:
* Consumer Key
* Shared Secret
...
If you receive the above error when starting LockDown Browser, it's
likely because of over aggressive security software wrongly
determining that LockDown Browser is a threat. As a result, the
startup of LockDown Browser is interfered with, and the install...
If you have the lab edition of Mac LockDown Browser installed, and
auto-updates are still occurring, the first thing to check is whether
there are multiple "bundles" (installations) of LockDown Browser on
the Mac.
If so, it's possible that one of these ...
Each institution (and each LMS) presents a different set of criteria
as to file types, embedding, etc. Because of this, each institution
must use trial/error in determining what methods to use in regards to
working with media files. This would also inclu...
Instructors have the option of locking students into an exam until
they have submitted it for grading, or allowing them to exit early.
This optional exam setting for LockDown Browser has a default setting
of "off". When set to off, students who leave an...
LockDown Browser does not cache images (like a standard browser does)
and overly large images can result in problems with LockDown Browser
loading the page. When such an image is detected, LockDown Browser
2.0.3 replaces it with the above image file. Lock...
If you encounter the above error when attempting to download and/or
install LockDown Browser, then it's likely Windows Defender
interfering. To work around the problem, open Windows Defender on your
computer and start by disabling "Virus & Threat Protecti...
First, reference this article
[https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/226/0/update-check-failed-error-code-a4]
and ensure that all the necessary servers are accessible via your
network and computer.
If you've determi...
If the instructor permissions are not specified correctly in D2L
Brightspace, the following error can occur when attempting view a
student submitted spread sheet.
Please ensure that all instructor roles have the ability to “see
user enrollments”. It's ...
This error is typically caused by using an ampersand (&) in the quiz
title. This bug has been reported to Schoology and may be fixed in a
future release of the Schoology LMS.
Removing the ampersand and replacing it with "and" will resolve the
problem. I...
This error is often caused by retrieving some tokens into the block
database using an incorrect Respondus Server Profile. If so, then the
clear tokens button in the settings must be used, or the block must be
uninstalled and reinstalled.
This error typically occurs if your instructor role does not have a
check mark under the "Instructor" column in your Brightspace IMS
configuration.
1. Login as an administrator to the Brightspace server, locate the
Admin Tools menu, and select "IMS Conf...
Please follow the below steps to use LockDown Browser to review exam
submissions in D2L Brightspace:
1) Login to D2L Brightspace using a standard browser (Google Chrome,
Firefox, etc.) If you are using an iPad, please use either Google
Chrome or Firefox...
Schoology sites will not be able to find their institution when using
the LockDown Browser iPad app search functionality.
This is because the iPad app should not be used to log in directly to
Schoology. Rather, students should use the mobile Safari app ...
The steps for preparing an assessment for use with Respondus LockDown
Browser are described in the "Instructor Quick Start Guide." This
guide can be viewed at
http://www.respondus.com/products/lockdown-browser/guides.shtml
[http://www.respondus.com/produc...
Mac Trackpad users may experience the scrollbar not appearing during
an exam. To resolve the problem, on your Mac go to System Preferences
> General. Change "Show scroll bars" to "Always" as shown below.
Symptom: For one course, loading the Dashboard produces a STOP sign
error with the text: "Unexpected Error. Please contact the system
administrator".
If the Dashboard loads successfully for all courses but one, the very
first thing to inspect are the qu...
Some learning management systems have a quiz setting that causes this
behavior. In Blackboard, the setting is called "Forced
Completion". Other learning management systems may have similar
quiz settings.
If there is ever an interruption in the internet...
If the "Start Quiz" button is missing (both in a normal browser and
LockDown Browser) in Canvas, it's due to a Canvas bug with the start
date for the course.
The default start date for the course comes from the term settings,
but the start/end dates se...
The following message can occur during a LockDown Browser integration
test if you have invalid or incomplete SSL certificates:
"Your SSL certificates are not valid. Self-signed certificates are not
supported by Respondus LockDown Browser. If your certifi...
LockDown Browser requires D2L Brightspace version 8.1.3 or higher.
LockDown Browser also needs to be enabled on the D2L Brightspace
server by the System Administrator. Please contact your System
Administrator to enable the Respondus LockDown Browser as do...
This error can occur for "auto-launch" environments when any of the
following are true:
1) Your Respondus server profile is hidden. You'll want to ensure that
your server profile is set to "No" for the setting "Hide this server
from LDB."
2) For Schoo...
If the LockDown Browser Dashboard will open for some courses, but not
others, it may be caused by one of the following:
* there is an unacceptable symbol in the course title.
* there is an unacceptable symbol in one of the quiz titles.
Below is an examp...
If you use the LockDown Browser iPad app, you may occasionally see
grey shapes on your screen. Example:
These shapes are caused by a Guided Access security feature that
permits a user to designate areas of the screen that they want to
block from being...
The Respondus LockDown Browser uses the test password field to
restrict students from taking a test with the Blackboard Learn. With
the latest versions of the Respondus LockDown Browser Building Block
for Blackboard Learn 9.x and higher, when instructors ...
When LockDown Browser installs, it must make some changes to the
Windows registry, including storing the unique LockDown Browser
institution ID. This error will occur when access to the registry is
denied. This typically occurs because the user doing the ...
If the LockDown Browser Dashboard is successfully loading for many
courses, but failing for one, the following are possible causes:
1. There may be an empty or corrupted value in the default
"Submissions" message. Here is a KB article that deals with a...
IMPORTANT: If your institution provides computers to your students,
but they do not have administrator rights to those computers (the
ability to download, install and execute software), then you should
not install the student-edition of LockDown Browser. ...
A "Quick Start Guide for Instructors" and a "Quick Start Guide for
Students" are available at
http://www.respondus.com/products/lockdown-browser/guides.shtml .
Demonstration and training movies are also available at
http://www.respondus.com/products/demos...
This error occurs when either your computer or network is blocking
access to our servers. As a result, LockDown Browser cannot access and
then load your institution's LMS.
The main server is hosted on Amazon Web Services at "*.amazonaws.com"
with "*.re...
For sites using D2L Brightspace, when one or more quizzes do not show
in the LockDown Browser Dashboard, it is typically due to a "null" or
an empty value in the D2L "Message" field. This field permits you to
have a message presented to students upon test...
LockDown Browser includes a tool that enables .xls/.xlsx spreadsheets
to be viewed and manipulated during an exam session. This
functionality is available for Windows, Mac, and iPad editions of
LockDown Browser.
Within the quiz tool of the learning syst...
Respondus LockDown Browser prevents other applications from being
accessed by the student during an assessment, including the Windows or
Mac "Calculator" tool. However, there are times when an instructor
wants to allow students to use an online calculator...
At startup, Respondus LockDown Browser will go to a Respondus server
to obtain the current settings for the institution. If the browser is
unable to access the Respondus servers, consider the items below:
1. Be sure your Internet connection is working.
...
The version number, and the availability of an update, can be
determined within the browser itself.
For Windows users, start LockDown Browser, select the "i" button from
the toolbar.
The version will be displayed and you can also click on "Check for
N...
This error indicates the Respondus Monitor start-up cannot access the
Respondus servers to retrieve certain settings established by the
instructor.
Sometimes, you will see various error codes accompany the error, such
as: 0x0002
1) The error is often ...
The Mac version of LockDown Browser works with VoiceOver (the standard
screen reader that comes with the Mac OS). LockDown Browser's
functions and security remain the same when VoiceOver is used. Be sure
you are using LockDown Browser version 2.0.3.03 or ...
There are two options for uninstalling or removing LockDown Browser
from Windows systems.
Important note: Always run LockDown Browser one more time and then
immediately quit LockDown Browser before any uninstall or removal of
the program.
The recomme...
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