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When a student logs in to Canvas they are taken directly to the "Dashboard" where all their courses are listed. If the student experiences a crash of LockDown Browser (or a white screen) at this point it's likely your Canvas instance has a new feature ena...
If you experience a white screen or crash when logging in to your school's Learning Management System (LMS) via LockDown Browser, it is possible your LMS homepage contains large image files. It's also possible that the student photo/avatar for your profil...
If you see the below error when trying to review videos, you need to enable the Adobe Flash Player to access your Learning Management System domain. For Google Chrome: 1) You need to go to Settings and scroll down to the bottom of the page and click on...
The above error indicates the the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the "Take Quiz" button.   The open tab in LockDown Browser contains a ...
The above error typically occurs because of one of the following: 1) The course is a copy, and the instructor did not open the LDB Dashboard once before students began taking exams. 2) The course is not a copy, but the quiz in question was migrated into ...
The above D2L error results when the LockDown Browser session and D2L quiz are not started in a timely manner. The time it takes to start the LockDown Browser session can be delayed by any of the following: * A slow internet connection. * A slow compu...
IMPORTANT: If your institution provides computers to your students, but they do not have administrator rights to those computers (the ability to download, install and execute software), then you should not install the student-edition of LockDown Browser. ...
Operating System Windows 10, 8, 7. Windows RT is not supported.  Memory 32 MB RAM minimum Hard Disk Space 10 MB of free hard disk space for program files Monitor 1024x768 or 1280x720 minimum resolution Download Time The file size is approximately ...
If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below mess...
The above error indicates that LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam. THE FIRST THING TO DO IS TO ASK YOUR INSTRUCTOR TO "OPEN THE LOCKDOWN BROWSER DASHBOARD FOR THE COURSE". The error is often cause...
The below error can occur if the consumer key is specified incorrectly when adding the StudyMate app to your Canvas instance. When copying/pasting the consumer key and shared secret from the Respondus Admin Area to your Canvas instance, we recommend using...
No. The Master/child class structure is not supported in StudyMate. Students enrolled in the master class will always be able to view StudyMate content. However, students enrolled only in a child class will be unable to automatically view this same cont...
Various Learning Management Systems have their own mobile apps. The StudyMate app was designed to work with the full, browser-based version of your learning system, not with the LMS mobile apps. You can use the StudyMate mobile app to study with the act...
If after creating a new StudyMate project, you do not see the "Make Available to Course" option in the StudyMate project’s menu, it's likely because you are not logged in to the LMS with an instructor role. Due to LTI restrictions, only an instructor ro...
It's not possible to select multiple questions for deletion. The best option to delete a large number of questions from a Respondus file is to use the Respondus Exam Wizard to build a new file with only the questions you want to keep. Once you are satis...
If you have the lab edition of Mac LockDown Browser installed, and auto-updates are still occurring, the first thing to check is whether there are multiple "bundles" (installations) of LockDown Browser on the Mac. If so, it's possible that one of these ...
Once LockDown Browser 2.0 Lab Edition for Mac has been installed on one Mac computer, the app can be copied or pushed to other Macs across a network, or deployed with desktop management systems such as Apple Remote Desktop, JAMF Casper Suite, Cisco Meraki...
When you click on the "Launch LockDown Browser" button (D2L Brightspace) or "Start New Attempt" button (Schoology), whatever browser you are using will initially ask you permission to open the LockDown Browser application installed on your computer. The d...
First, reference this article [https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/226/0/update-check-failed-error-code-a4] and ensure that all the necessary servers are accessible via your network and computer. If you've determi...
If the instructor permissions are not specified correctly in D2L Brightspace, the following error can occur when attempting view a student submitted spread sheet. Please ensure that all instructor roles have the ability to “see user enrollments”.  It's ...
This error typically occurs if your instructor role does not have a check mark under the "Instructor" column in your Brightspace IMS configuration. 1. Login as an administrator to the Brightspace server, locate the Admin Tools menu, and select "IMS Conf...
This error is typically caused by using an ampersand (&) in the quiz title. This bug has been reported to Schoology and may be fixed in a future release of the Schoology LMS. Removing the ampersand and replacing it with "and" will resolve the problem. I...
If the "Start Quiz" button is missing (both in a normal browser and LockDown Browser) in Canvas,  it's due to a Canvas bug with the start date for the course. The default start date for the course comes from the term settings, but the start/end dates se...
This error is often caused by retrieving some tokens into the block database using an incorrect Respondus Server Profile. If so, then the clear tokens button in the settings must be used, or the block must be uninstalled and reinstalled.
The Respondus 4.0 Import Questions supports the import of the question types common to the majority of the supported learning management systems along with IMS QTI including multiple choice, true-false, multiple response, fill-in-the-blank, matching and e...
Symptom: For one course, loading the Dashboard produces a STOP sign error with the text: "Unexpected Error. Please contact the system administrator". If the Dashboard loads successfully for all courses but one, the very first thing to inspect are the qu...
Schoology sites will not be able to find their institution when using the LockDown Browser iPad app search functionality. This is because the iPad app should not be used to log in directly to Schoology. Rather, students should use the mobile Safari app ...
Mac Trackpad users may experience the scrollbar not appearing during an exam. To resolve the problem, on your Mac go to System Preferences > General.  Change "Show scroll bars" to "Always" as shown below.
This error can occur for "auto-launch" environments (D2L, Schoology) when any of the following are true: 1) Your Respondus server profile is hidden. You'll want to ensure that your server profile is set to "No" for the setting "Hide this server from LDB...
If the LockDown Browser Dashboard is successfully loading for many courses, but failing for one, the following are possible causes:  1. There may be an empty or corrupted value in the default "Submissions" message. Here is a KB article that deals with a...
Some learning management systems have a quiz setting that causes this behavior. In Blackboard, the setting is called "Forced Completion".  In D2L Brightspace, the setting is called "Auto-Submit Attempt."  Other learning management systems may have similar...
If the LockDown Browser Dashboard will open for some courses, but not others, it may be caused by one of the following: * there is an unacceptable symbol in the course title. * there is an unacceptable symbol in one of the quiz titles. Below is an examp...
If you're using the Mac version of LockDown Browser and the "Begin Exam" button seems to do nothing (or it takes you back to a previous step), please upgrade LockDown Browser to version 1.0.8.05 and higher. The problem you're experiencing can sometimes oc...
ASUS Virtual Camera is known to cause technical problems during exams that utilize Respondus Monitor (the webcam feature of LockDown Browser). As a result, students with the ASUS software installed will need to uninstall it before a LockDown Browser/Respo...
This error occurs when either your computer or network is blocking access to our servers. As a result, LockDown Browser cannot access and then load your institution's LMS. The main server is hosted on Amazon S3 ( Amazon Web Services) with "www.respondu...
The location of the LockDown Browser and Respondus Monitor settings in D2L Brightspace will depend on how your institution has set things up. If the recommended integration method is used, an instructor will locate the LockDown Browser settings in D2L B...
Many types of applications are blocked from running at the same time as Respondus LockDown Browser. These include screen capture, messaging, screen-sharing, network monitors, and several other types of applications. These applications can be shut down pri...
Under D2L Brightspace, "Fix it" errors can occur for quizzes if you have the LockDown Browser Dashboard external tool widget installed and configured, but then opt to toggle the LockDown Browser requirement on/off via the native "legacy" quiz settings ins...
For security reasons, various modifier key combinations with the "ALT" key are blocked during a LockDown Browser-required exam. The best option is to switch to the localized keyboard layout from "US" to "Spanish" or "French" or "International" layout befo...
To adjust the font size, click on the "i" icon in the LockDown Browser toolbar. This will open a new window where you can adjust the "zoom level" for your test. Zoom magnifies the entire page, including pictures.
This "scrolling to the top" issue is a known problem that began with OSX 10.10.  It's caused by an Apple bug, but is now fixed in OSX 10.11.3. We encourage you to upgrade to OSX 10.11.3 to resolve this problem.  Apart from upgrading, the only workaround...
If your microphone is not working correctly during a LockDown Browser session, the following steps may help resolve the problem: 1. First, reboot your computer. Once restarted, close down all applications that may use a microphone such as Skype, Facetim...
For sites using D2L Brightspace, when one or more quizzes do not show in the LockDown Browser Dashboard, it is typically due to a "null" or an empty value in the D2L "Message" field. This field permits you to have a message presented to students upon test...
Respondus Monitor is the webcam component of LockDown Browser. For exams that require Monitor, if you are being successfully recorded, in the upper right of your screen you'll see the camera icon and text which says "Recording." You will not see your imag...
If you have an external USB webcam that you desire to use, rather than the built in webcam on your computer, you can change the camera during the webcam check via the "change my webcam" link. You can also use this feature if your computer has front/rear f...
The error codes typically indicate a problem with the network, not with LockDown Browser. They will often be accompanied by a message that says _"Failed to load page. Please check network connection."_ If the student receives any of these errors, we sug...
For Windows users, start Respondus LockDown Browser, select the “i” button from the toolbar, and then click “Check for Newer Version”. The version will be displayed and you will be able to download a newer version if one is available. For Mac users, st...
The iPad Edition of "LockDown Browser" available from iTunes [https://itunes.apple.com/us/app/lockdown-browser/id659101775?mt=8] enables a student to use an iPad to take exams that require LockDown Browser. However, your instructor must first select a set...
VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in order to proceed with a Monitor-required exam. You can us...
This LockDown Browser-Mac error is similar to the LockDown Browser-Windows error discussed in the knowledgebase article, "Update server connection is blocked or not available" [http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195...
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