Knowledgebase: Respondus 4.0 > Getting Started
I receive a setup error when I try to install Respondus 4.
Posted by Respondus Support

If you are running Windows 8 or 10, make sure you are installing with full administrator rights enabled. For Windows 8 or 10, the "full administrator rights" should be the Windows user who will be registering and using Respondus 4 after installation.

Next, make sure that your virus software is up-to-date and that there isn’t a virus on the computer. Check also to see if there is spyware running on your computer.

Finally, download the Respondus 4 software again from our website (use a different download folder) and try running the setup program again.