Knowledgebase: Respondus Monitor
"Video connection timed out"
Posted by Respondus Support

If you encounter the "Video connection timed out" error, please do the following:

1) Try clicking the "try again" button on that same page. This may permit the connection to be established. It's only necessary to click this button one time, as doing this makes a small network change.  But if the error persists, clicking the button multiple times will not help.

2) If the error persists, it's likely caused by a latency (delay) on your computer and/or network. This can include other devices on your network using bandwidth. The best thing for you to do is to exit LockDown Browser and restart your computer. After the restart, be sure to shut down all other running applications on both the computer and the network, including other network devices.  If using Wi-Fi, move as close to the router as possible.

3) Then start up LockDown Browser and try again.

4) If the problem persists, try using a different network, or a hardwired connection via an Ethernet cable.