Spinning Wheel During Webcam Check
Posted by Respondus Support
spinning wheel panorama

cam activation failed
If you encounter any of the above "spinning wheel" errors (and blanked out frame where your webcam image should be), it's because another program, background process, or privacy setting on your computer is preventing LockDown Browser from activating your camera. 

For Mac users, you should read this article to adjust your camera privacy settings.

For Windows users, if you are already using version and are experiencing the "spinning wheel", you should then check whether you've enabled the correct privacy settings for your camera and microphone. These types of settings exist both in the Windows operating system, and possibly also in any camera utilities or anti-virus software that may be installed on your computer.

For Windows users, you may need to adjust the camera privacy settings within Windows, a camera utility, or your anti-virus software.

To check the camera privacy settings in Windows 10, go to the camera privacy settings, shown here:

Camera privacy settings

Scroll to "Allow desktop apps to access your camera" and make sure "on" is selected. LockDown Browser should also appear in the list below, as shown here:

desktop permissions

Repeat the above process for your "Microphone Privacy Settings."