Spinning Wheel During Webcam Check
Posted by Respondus Support
If you encounter any of the above "spinning wheel" errors (and blanked out frame where your webcam image should be), it's occurring because another program, background process, or privacy setting on your computer is preventing LockDown Browser from activating your camera.
The first thing you should do is ensure you are using the latest version of LockDown Browser that is available. For Windows users, this is currently version 2.0.6.03, and for Mac it is 2.0.6.01.You can check your installed version and upgrade using the method described in this article.
For Windows users, if you are already using version 2.0.6.03 and are experiencing the "spinning wheel", you should then check whether you've enabled the correct privacy settings for your camera and microphone. These types of settings exist both in the Windows operating system, and possibly also in any camera utilities or anti-virus software that may be installed on your computer.
To check the settings on the Windows 10 operating system level, go into camera privacy settings, as shown in this photo:
You should also do the same for your microphone, by navigating to "Microphone Privacy Settings."