Knowledgebase: Respondus 4.0 > Getting Started
Respondus Projects folder is missing.
Posted by Respondus Support

When the warning "Respondus Projects folder: (C:\Respondus Projects\) Folder is missing..." or  "Respondus Projects folder: (C:\Respondus Projects\) Folder has been renamed or deleted." appears, it is a good indication of a permissions issue or an incorrect installation of the folder, which contains all user files including Respondus question files along with other supporting user files.

In most cases, the Respondus Projects folder was installed in a location where the Windows User account does not have the necessary access to the folder when using Respondus 4.0. If the folder cannot be located, Respondus will try a legacy location "C:\Respondus Projects\".

When installing Respondus 4.0, the Respondus Projects folder is best installed in the user's "C:\Users\{user}\Documents" folder on the local drive, or on another local data drive (usually "D:\") where the user has full read/write access.

The recommend fix is to re-install Respondus 4.0 specifying the user's "C:\Users\{user}\Documents" folder on the local drive

Please note network folders and "cloud drives" are not supported with Respondus 4.0. This includes Microsoft OneDrive, Apple iCloud Drive and similar "cloud" services.

An alternate option is move the Respondus Project folder to a location on the local system where the Windows user has full read/write permission to access the folder.

1. Close Respondus 4.0

2. Open Windows Explorer

3. Locate the Respondus Projects folder. By default it will be "Respondus Projects" but may have been given a different name. A valid Respondus Projects folder will also contain several user files including the Respondus .rsp project files, the spell checker files (.tlx, .clx) and settings files (.set).

4. Copy or move the folder to the Windows user's "Documents" or "My Documents" folder on a local drive. (Do not create a blank Respondus Projects folder.)

5. Start Respondus 4.0

6. Go to Respondus->File->Preferences->General tab, click on the "Update" button and navigate to the new location of the Respondus Projects folder in the user's My Documents folder on the local drive.