The first time you submit a ticket to Respondus Technical Support, you should receive an email from us which contains login credentials to the Respondus Support helpdesk.

Example:

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This email is confirmation that you are now registered at our helpdesk.

Registered email: your-email@xyz.com
Password: 0123456789

You can visit the helpdesk to browse articles and contact us at any time: https://support.respondus.com/support/
Thank you for registering!
Respondus Support

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If you do not receive this email, it's likely that an email filter is blocking emails from Respondus Support. This filter might be on your computer (check your junk/spam folder) or it could be on the network you're using. A quick test of this is to navigate to our support site's homepage (support.respondus.com) and select the "Lost Password" link.  Now enter the email address you used when submitting the ticket and complete the step to reset your password.  If do not receive the email from Respondus for resetting your password, it confirms that a filter is blocking the emails. 

Once a ticket is successfully submitted to Respondus Support, you should receive an automated reply immediately; this should be followed by a reply from our technical staff within 24 hours (weekends and holidays might take longer). If an email is being filtered, first check the junk/spam folder in your computer's email client, then, if necessary, troubleshoot email filtering on your network with your IT department.

Finally, remember that you can login to the helpdesk if you successfully received your helpdesk logon credentials (see above). This enables you to view all of your tickets and any communication that has occurred with us.