When entering the server settings for my course, an ‘Unsupported Login” error occurs. (Blackboard)
Posted by Respondus Support

First, make sure that you have the correct version of Blackboard selected at the Respondus 4 “Start” menu. Next, recheck the server information that was entered into Respondus 4. For example, make sure that the login URL pasted into Respondus 4 is taken from the actual web page where you enter your user name and password, not a preliminary portal page.

If you are unable to resolve this problem, submit a support ticket that includes which version of Blackboard Learn at your institution. It may also be necessary to provide the information our support staff will need to connect to your online course (URL, User Name, Password, Course name). But first review the security policy for your institution and contact the Blackboard Learn administrator for assistance in obtaining the account as there may be limits what account information can be sent to a third party.