Idenity management security programs interfere with the browser
Posted by Respondus Support

Identity management security programs that use the webcam with facial recognition for password management will interfere with Respondus Monitor "webcam" exams. This includes Intel/McAfee True key (identified as "McAfee.TrueKey.Service.exe" in the computer's process list) and SensibleVision FastAccess.

In many cases, these programs may allow the initial steps of the pre-exam webcam check to operate normally, and then cause interference during the "environment check" step.

In order to determine whether they have such software installed on their computer, students can click on "Help Center" in the LockDown Browser toolbar, then click on "Run System Check". In the report that is produced, they can look in the process list for any identity management programs they may have running.

Such software will need to disabled or removed prior to starting LockDown Browser.