Blackboard - The LockDown Browser Dashboard Doesn't open for One Course
Posted by Respondus Support
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Symptom: For one course, loading the Dashboard produces a STOP sign error with the text: "Unexpected Error. Please contact the system administrator". If the Dashboard loads successfully for all courses but one, the very first thing to inspect are the quiz titles. If any of them have special characters (icons, photos, emoticons, etc.) this will prevent the LockDown Browser Dashboard from opening. Please remove all such special characters, and try opening the Dashboard again. If you find this not to be the source of the problem, you should then investigate a possible corruption of the underlying data file associated with the Dashboard. This can occur from a course copy or restore of a much older course archive. | |
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