Knowledge Base
LockDown Browser appears as malware or a virus.

Security software or an "anti-malware" program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer, "LockDownBrowser-200-xx.exe" (Windows) or "Install Respondus LockDown Browser xxxxxxxxx0.pkg" (Mac).

As a first step, verify you are downloading the LockDown Browser installer from your school's unique download link, "http://www.respondus.com/lockdown/download.php?id=xxxxxxxxx", where "xxxxxxxxx" is your school's unique 9-digit Institution ID. Please do not start with any other web link found in a web search.

One option is to temporarily relax or disable all third-party security software and any "anti-malware" applications prior to downloading the LockDown Browser installer,  "LockDownBrowser-200-xx.exe" (Windows) or "Install Respondus LockDown Browser xxxxxxxxx0.pkg" (Mac).

Another option is to locate another computer to download (but not run) the LockDown Browser installer file. You can copy LockDown Browser installer file to a USB flash drive and install LockDown Browser from the USB flash drive to your computer.

If you are unable to resolve the problem, and time is of the essence, you may want to consider using a different computer, Windows or Mac, with LockDown Browser. There is also LockDown Browser for iPad, if allowed by the instructor.