Receiving error: "The Bluetooth VDP Source Webcam must be uninstalled from your computer to use the webcam feature of LockDown Browser."
Posted by Respondus Support
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VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in order to proceed with a Monitor-required exam. You can use the steps outlined in the attached PDF to help determine if VDP Source is installed on your computer. If it is installed on your computer, when taking an exam that requires Respondus Monitor, you may see this error message: The Bluetooth VDP Source Webcam must be uninstalled from your computer to use the webcam feature of LockDown Browser.
To remove the Bluetooth VDP Source software, please follow the below steps. It is very important to not remove any software other than what is mentioned below. To do otherwise could negatively impact your computer's performance. | ||||
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