What can we help you with?
Latest Updates
Respondus Monitor Live Chat Support Maintenance Notice
Posted by Respondus Support on 23 July 2021 08:07 AM

On Saturday 7/31 at 10pm PDT (5am GMT) LiveChat Inc. will be doing maintenance that will affect the Respondus Monitor Live Chat support service.  The maintenance is expected to last for 1 hour.  No other functionality is affected by this planned maintenance.


Read more

Respondus Monitor Live Chat Support Service Notice - Resolved
Posted by Respondus Support on 22 July 2021 09:28 AM

Resolved - The incident has been resolved.
July 22nd, 10:20am PDT

Monitoring
– The Live Chat support service for Respondus Monitor is back operational, we will actively monitor the issue. 
July 22nd, 9:46am PDT

Investigating
– The Live Chat support service for Respondus Monitor is currently unavailable due to a problem with our technology provider.  Updates can be found on this page
Read more


LockDown Browser for Mac, Version 2.0.7.05
Posted by Respondus Support on 20 July 2021 01:46 PM

LockDown Browser for Mac, version 2.0.7.05, has been released.  This release contains improvements to the Brightspace integration, and security improvements.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.05) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login > LockDown Browser >
Read more


LockDown Browser for Windows, Version 2.0.7.05
Posted by Respondus Support on 07 July 2021 12:09 PM

LockDown Browser for Windows, version 2.0.7.05, has been released.  This hotfix release addresses an issue with the spreadsheet feature.

Existing installs of LockDown Browser are expected to be auto-updated to this release on July 9, 2021. To obtain the latest version (2.0.7.05) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login > LockDown Browser >
Read more


LockDown Browser for Windows, Version 2.0.7.04
Posted by Respondus Support on 30 June 2021 09:59 AM

LockDown Browser for Windows, version 2.0.7.04, has been released.  This hotfix release addresses an issue with Canvas Classic quizzes when a password is set.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.04) use the "Check for Update" feature
Read more


LockDown Browser for Windows, version 2.0.7.03
Posted by Respondus Support on 23 June 2021 03:48 PM

An update to the LockDown Browser client for Windows has been released: version 2.0.7.03.  This release provides improvements for the integration with Blackboard Ultra and Canvas Classic, as well as general enhancements to security.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.03) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be
Read more


LockDown Browser for Mac, Version 2.0.7.04
Posted by Respondus Support on 16 June 2021 11:24 AM

LockDown Browser for Mac, version 2.0.7.04, has been released.  This release contains improvements to the Blackboard, Canvas and Moodle integrations, and security improvements.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.04) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login > LockDown
Read more


Respondus Monitor Service Notice
Posted by Respondus Support on 31 May 2021 05:59 PM

On Monday, May 31, at approximately 4:30 pm PST (23:30 GMT), some Respondus Monitor users experienced occasional errors on the startup sequence.  Students who were already taking exams were able to continue.  The problem was resolved at 5:30pm PST.


Read more

Respondus 4 Update (Version 4.0.8.09)
Posted by Respondus Support on 21 May 2021 10:45 AM

An update of Respondus 4 has been released: version 4.0.8.09

This release provides improvements to the Blackboard and Canvas integrations, and includes some minor bug fixes.

Full details and patch files can be found here:  https://www.respondus.com/download/respondus40patch.shtml


Read more

LockDown Browser for Windows, Version 2.0.7.02
Posted by Respondus Support on 22 April 2021 04:45 PM

An update to the LockDown Browser client for Windows has been released: version 2.0.7.02.  This release provides improvements for the integration with Blackboard, Canvas, and D2L as well as general enhancements to security.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.02) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at
Read more


LockDown Browser for Mac, Version 2.0.7.03
Posted by Respondus Support on 21 April 2021 02:47 PM

LockDown Browser for Mac, version 2.0.7.03, has been released.  This release contains improvements to the Blackboard and Canvas integrations, and security improvements.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.03) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login > LockDown Browser
Read more


LockDown Browser for Chromebook Service Notice - Resolved
Posted by Respondus Support on 16 April 2021 01:54 PM

Resolved – LockDown Browser for Chromebook is working again for all supported Learning Systems.   If you are still encountering issues, uninstall the Chrome extension and re-install it from your original institution download link.
April 21 6:20am PDT

Investigating - 
The Chromebook Extension problem persists. It no longer produces an installation error, but the app is still inoperable. While the prior
Read more


Respondus Monitor (iPad) with Canvas Classic Service Notice - Resolved
Posted by Respondus Support on 15 April 2021 01:53 PM

Resolved - A fix is now available in the Apple Store with LockDown Browser for iPad version 9.1.
April 19, 2021

Investigating - A recent change in Canvas is currently preventing students using LockDown Browser for iPad from starting an exam that requires Respondus Monitor proctoring. This issue is only affecting Canvas Classic quizzes, so a potential workaround is to convert the Canvas Classic Quiz to a Canvas New Quiz .  A fix is
Read more


Respondus Monitor Service Notice - Resolved
Posted by Respondus Support on 31 March 2021 09:55 AM
Resolved –  Between the approximate times of 3am to 7:45am PST (10:00 and 14:45 UTC), one of the Respondus Monitor media servers was failing to accept new streams.  Students who retried their attempt were able to start their sessions.  This issue is resolved.
Read more

LockDown Browser for Mac, Version 2.0.7.02
Posted by Respondus Support on 18 March 2021 09:23 PM

LockDown Browser for Mac, version 2.0.7.02, has been released.  This release contains additional language localizations and security improvements.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.02) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login > LockDown Browser > Additional
Read more


Respondus Monitor Service Notice - Resolved
Posted by Respondus Support on 16 March 2021 07:54 AM

Investigating – There are reports of students being unable to connect to the Respondus Monitor media servers.  Students should retry their attempt, as the problem isn’t affecting all users.  We will update this message as we gather more details.
March 16th 7:50am PST

Resolved –  Between the approximate times of 3am to 7am PST (10:00 and 14:00 UTC), one of the Respondus Monitor media servers was failing to accept
Read more


LockDown Browser for Windows, version 2.0.7.01
Posted by Respondus Support on 09 March 2021 12:35 PM

An update to the LockDown Browser client for Windows has been released: version 2.0.7.01.  This release provides a performance fix for the integration with Blackboard Learn Original and Canvas Classic. Also added is support for high resolution displays and general enhancements to security.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.01) use the "Check for Update" feature or run the full installation
Read more


LockDown Browser Blackboard Building Block Update (Version 4.0.2)
Posted by Respondus Support on 16 February 2021 02:35 PM

An update of the Blackboard Learn Building Block for LockDown Browser has been released: version 4.0.2.  This update removes unneeded logging messages.

The Building Block update can be obtained at Respondus.com > Customer Login > LockDown Browser & Respondus Monitor – then select the server profile that matches the server where the Building Block will be installed.


Read more

LockDown Browser for Windows, version 2.0.7.00
Posted by Respondus Support on 05 February 2021 03:34 PM

A hotfix update to LockDown Browser for Windows has been released: version 2.0.7.00.  This release contains an update to the underlying Chromium engine, plus a fix for a recent Blackboard Learn SaaS update.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.00) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com >
Read more


LockDown Browser for Mac, Version 2.0.7.01
Posted by Respondus Support on 04 February 2021 02:43 PM

LockDown Browser for Mac, version 2.0.7.01, has been released.  This release contains a fix for displaying PDFs, plus other minor enhancements.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.01) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login > LockDown Browser > Additional Resources
Read more


LockDown Browser for Windows - Auto Update Notice
Posted by Respondus Support on 29 January 2021 11:25 AM

On February 3, 2021, an update to the “Student Version” of LockDown Browser for Windows (version 2.0.6.11) will be delivered to users with the Auto Update feature.  The update will occur at the start up of LockDown Browser.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login > LockDown Browser > Additional Resources > Version Information


Read more

LockDown Browser for Mac, Version 2.0.7.00
Posted by Respondus Support on 28 January 2021 03:37 PM

LockDown Browser for Mac, version 2.0.7.00, has been released.  This release contains an update to the underlying Chromium engine, a fix for Instructor Live Proctoring, plus other minor enhancements.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.7.00) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com >
Read more


LockDown Browser for Windows, version 2.0.6.11
Posted by Respondus Support on 25 January 2021 04:57 PM

A hotfix update to the LockDown Browser client for Windows has been released: version 2.0.6.11.  This release provides improvements to the Canvas Classic and Blackboard Original integrations.

Existing installs of LockDown Browser will NOT be auto-updated at this time. To obtain the latest version (2.0.6.11) use the "Check for Update" feature or run the full installation program.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login
Read more


Respondus 4 Update (Version 4.0.8.08)
Posted by Respondus Support on 07 January 2021 03:44 PM

An update of Respondus 4 has been released: version 4.0.8.08

This release provides improvements to the Blackboard, Canvas and Moodle integrations, and includes some minor bug fixes.

Full details and patch files can be found here:  https://www.respondus.com/download/respondus40patch.shtml


Read more

LockDown Browser for Windows and Mac - Auto Update Notice
Posted by Respondus Support on 22 December 2020 10:03 AM

On January 4-5, 2021, an update to the “Student Version” of LockDown Browser for Windows (version 2.0.6.10) and LockDown Browser for Mac (version 2.0.6.10) will be delivered to users with the Auto Update feature.  The update will occur at the start up of LockDown Browser.

Complete version history for LockDown Browser can be obtained at Respondus.com > Customer Login > LockDown Browser > Additional Resources > Version Information


Read more