When importing files or using copy-and-paste text from a program like MS Word that uses "smart quotes" for apostrophes and quotation marks, these may not appear properly in Respondus->Preview and when published to an LMS course.
Smart Quotes features convert typewriter straight quotes into typographic curly quotes. These smart quotes are special symbols used by MS Word along with other word processors and are not always supported in web pages. The same situation can occur when importing Word documents originally created on a Mac or Linux system as word processors on both systems also process "smart quotes" differently.
The solution to this problem is turning off the "smart quotes" or "smart text" feature in Word and similar word processors followed by using find and replace to replace the curly quotes with straight quotes. It's important to follow these steps prior to importing questions into Respondus 4.0.