Note: the below information only applies to student videos recorded
prior to November, 2019. Videos recorded after that date did not use
Flash.
If you see the below error when trying to review videos, you need to
enable the Adobe Flash Player to access ...
The average time for an exam video to be processed and available to an
instructor is 12 hours. The time can be greater during periods of high
volume, and may take up to 48 hours if the video has processing
issues. During periods of low volume, the time to...
If you have upgraded to OS X 10.14.1 or newer and are using LockDown
Browser for the first time, you will likely need to manually grant
LockDown Browser permission to access your camera and microphone.
To do this, on your Mac go to: System Preferences >...
If your webcam is not detected at some point during the pre-exam
webcam check, and you see the below message, it is likely caused by
3rd party anti-virus software that is installed on your computer. It's
also possible that you aren't seeing the below mess...
When there are warnings of not being able to detect the webcam, or you
experience a "Spinning Wheel" icon (but no webcam image) we recommend
students follow these steps:
1. Please exit the pre-exam webcam check, and click the "i" icon in
the LockDown Br...
The Startup Sequence is the set of optional events that occur before a
Monitor webcam session begins. For LockDown Browser on Windows and
Mac, you can choose the items to be included in the Startup Sequence,
and can edit the text unless it has been locked...
Respondus Monitor currently integrates with Blackboard Learn 9.x,
Blackboard Ultra, Moodle 3.x, D2L Brightspace LE 10.x, Schoology and
Instructure Canvas. Additional integrations are forthcoming.
As long as the courses are at the same institution, it is only
necessary for students to install LockDown Browser once.
The "default" webcam will be used initially. But if Respondus Monitor
detects more than one webcam, the student can switch to a different
webcam during the Startup Sequence by selecting the appropriate link.
A "Quick Start Guide for Instructors" and a "Quick Start Guide for
Students" are available at
http://www.respondus.com/products/monitor/guides.shtml
[http://www.respondus.com/products/monitor/guides.shtml]
When a student begins the Respondus Monitor pre-exam webcam check, it
is recorded as an _attempt_ in the LockDown Browser Dashboard. It is
important to keep in mind that these "attempts" indicate the student
entering the pre-exam webcam check and are not ...
The webcam check sequence occurs before the test begins, so it
doesn’t use any of the time allotted for the test.
However, once the exam begins, if the student exits for any reason
before submitting, then desires to re-enter the exam, they will need
to ...
If you encounter the "Video connection timed out" error, please do the
following:
1) Try clicking the "try again" button on that same page. This may
permit the connection to be established. It's only necessary to click
this button one time, as doing thi...
Photo on File enables an institution to link existing photos of
students (such as from an ID card system) with Respondus Monitor. This
enables an instructor to compare the institution's photo ID with the
student who actually took the exam. If you have an ...
The videos can only be viewed within the online course itself. Only
the instructor will have rights to view the videos, or someone with
higher login credentials (e.g., LMS administrator)
The “Comment” section for the student will indicate that the
webcam was unplugged. (The video will also likely show the student
unplugging their USB cable.)
Identity management security programs that use the webcam with facial
recognition for password management will interfere with Respondus
Monitor "webcam" exams. This includes Intel/McAfee True key
(identified as "McAfee.TrueKey.Service.exe" in the computer...
This article was last updated on: 12/7/2020
The following addresses and ports are used by LockDown Browser when
using Respondus Monitor:
13.248.131.130
76.223.9.28
13.248.151.178
76.223.30.42
13.248.195.134
75.2.40.167
99.83.182.0
75.2.78.167
13.248.21...
Videos of exam sessions are stored for a total of 5 years. The course
must be active (or restored) in order for video links to be available
to the instructor. If your institution requires videos to be stored
for a period less than 5 years, please have you...
When there are a large number of "Missing" flags for a few students,
it indicates the automatic video analysis could not detect the
students face initially identified at the start of the recording. The
students may not be missing, but the light or environ...
"Error sending exam start notification, unable to continue with exam."
This error will occur when the exam requires Respondus Monitor, but
the computer and/or network is not able to communicate with our
Monitor server. The following domain must be permi...
With Respondus Monitor, exams can be set up to allow students a choice
of taking tests with a webcam and LockDown Browser, or in a proctored
environment with LockDown Browser. Here's how it works.
* Set up your test and require LockDown Browser and Resp...
There isn’t a specific kb/s requirement for using a webcam with
Respondus Monitor because the recording quality automatically adjusts
when a slower connection is detected.
Generally speaking, if the user has a broadband connection that
doesn’t result in...
If you see the below image during your pre-exam webcam check, it is
because of a privacy setting that is enabled in your camera's software
utility. Please be aware that this same image will be all that is
displayed to your instructor when they review your...
If you have an external USB webcam that you desire to use, rather than
the built in webcam on your computer, you can change the camera during
the webcam check via the "change my webcam" link. You can also use
this feature if your computer has front/rear f...
VDP Source has been known to cause performance issues during exams
requiring Respondus Monitor (the webcam feature of LockDown Browser.)
As a result, it is necessary to first remove the software in order to
proceed with a Monitor-required exam. You can us...
System Requirements (Students)
WINDOWS: 10 *, 8. Windows 10S is not a compatible operating system.
* Includes x86 32 and 64bit processors and ARM 64bit processors
using x86 emulation.
A minimum 4gb of available RAM is necessary when using LockDown
Brow...
Instructors will often create a demo student account for accessing a
course as a student. Such an account can be used with Respondus
Monitor without impacting the institution's license seat count, or
student purchase of an additional seat. Within the s...
By default, Respondus Monitor will use a computer’s microphone to
record ambient sound during the exam. However, Monitor should not be
used to record an audio response to an exam question.
Only one application can access the microphone at a time.
If yo...
A new Help Center button appears on the toolbar in LockDown Browser,
once a student has selected a course in the LMS.
Help Center includes a "Webcam Check," a comprehensive "System Check"
and "Knowledge Base" area. Learn more about Help Center here
[htt...
If the Internet (or wi-fi) connection is lost for an extended period
of time, the student won't be able to continue with the exam, just as
if they were only using LockDown Browser. They would need to restart
the browser and attempt the exam again.
Howe...
When a webcam is showing your image upside down, it is typically due
to webcam utility software being installed on your computer. Examples
are Cyberlink YouCam, HP Webcam Splitter, ThinkVantage Virtual Camera,
FA Virtual Cam, SplitCam Video Filter, and Ar...
Respondus Monitor is designed to only record ambient sound. The
pre-exam webcam check includes a step where the student can ensure
that the audio is recording properly.
Monitor should not be used to record an audio response to an exam
question.
Howeve...
Help Desk Software by Kayako