If you see the above error after clicking on the "Launch LockDown
Browser" button, it's probably because you waited too long to give
your browser permission to open the LockDown Browser application.
The solution is to close out LockDown Browser and then ...
If you see the above message when starting LockDown Browser from a
Windows or Mac shortcut, please follow the below steps to take your
exam. As of June 1, 2017 students taking LockDown Browser required
exams in the D2L Brightspace learning management ...
If your webcam is not detected at some point during the pre-exam
webcam check, and you see the below message, it is likely caused by
3rd party anti-virus software that is installed on your computer. It's
also possible that you aren't seeing the below mess...
The above error indicates that LockDown Browser cannot retrieve the
necessary settings in order for you to begin your exam. THE FIRST
THING TO DO IS TO ASK YOUR INSTRUCTOR TO "OPEN THE LOCKDOWN BROWSER
DASHBOARD FOR THE COURSE".
The error is often cause...
Identity management security programs that use the webcam with facial
recognition for password management will interfere with Respondus
Monitor "webcam" exams. This includes Intel/McAfee True key and
SensibleVision FastAccess.
Students will need to disa...
If you are seeing nothing happen when you click on the “Launch
LockDown Browser” button in your D2L Brightspace quiz, it’s
possible that you may have set your browser to not permit LockDown
Browser to open. Depending on the browser you’re using, it’s also...
Please follow the below steps to use LockDown Browser to review exam
submissions in D2L Brightspace:
1) Login to D2L Brightspace using a standard browser (Google Chrome,
Firefox, etc.) If you are using an iPad, please use either Google
Chrome or Firefox...
Some VPN or "virtual private network" utilities such as Avast
SecureLine will interfere with the webcam for Respondus
Monitor-required exams.
Students should temporarily disable any active VPN connections prior
to starting LockDown Browser, or locate an...
When you click on the "Launch LockDown Browser" button (D2L
Brightspace) or "Start New Attempt" button (Schoology), whatever
browser you are using will initially ask you permission to open the
LockDown Browser application installed on your computer. The d...
Permissions and security settings on specific Macs, might prevent
LockDown Browser from restarting the Notifications Center and Siri
during a normal close of the browser after submitting an exam.
We recommend the following steps to restore the default s...
When LockDown Browser 2.0 for Mac goes into a constant "update loop"
when starting the browser, we recommend the following steps:
1. Directly log into your Mac as a user with "Allow user to administer
this computer" in System Preferences->Users & Groups...
When a "The Installation Failed." message appears at the end of the
updating or installing LockDown Browser 2.0 for Mac, we recommend the
following steps:
1. Directly log into your Mac as a user with "Allow user to administer
this computer" in System Pr...
If you use the LockDown Browser iPad app, you may occasionally see
grey shapes on your screen. Example:
These shapes are caused by a Guided Access security feature that
permits a user to designate areas of the screen that they want to
block from being...
Mac Trackpad users may experience the scrollbar not appearing during
an exam. To resolve the problem, on your Mac go to System Preferences
> General. Change "Show scroll bars" to "Always" as shown below.
Schoology sites will not be able to find their institution when using
the LockDown Browser iPad app search functionality.
This is because the iPad app should not be used to log in directly to
Schoology. Rather, students should use the mobile Safari app ...
If you're using the Mac version of LockDown Browser and the "Begin
Exam" button seems to do nothing (or it takes you back to a previous
step), please upgrade LockDown Browser to version 1.0.8.05 and higher.
The problem you're experiencing can sometimes oc...
If you start LockDown Browser but only see a white screen, it's
typically caused by your computer or network blocking access to one or
more of our servers.
Please verify LockDown Browser can access the following domains at
start-up:
respondus2.com
resp...
This error occurs when either your computer or network is blocking
access to our servers. As a result, LockDown Browser cannot access and
then load your institution's LMS.
The main server is hosted on Amazon S3 ( Amazon Web Services) with
"www.respondu...
When LockDown Browser installs, it must make some changes to the
Windows registry, including storing the unique LockDown Browser
institution ID. This error will occur when access to the registry is
denied. This typically occurs because the user doing the ...
Symptom: When starting LockDown Browser, a message indicates that more
than one e-learning system is used at your institution and requests
that you select one.
Solution: If you are presented with a list of server names when you
start LockDown Browser, s...
ASUS Virtual Camera is known to cause technical problems during exams
that utilize Respondus Monitor (the webcam feature of LockDown
Browser). As a result, students with the ASUS software installed will
need to uninstall it before a LockDown Browser/Respo...
Security software or an "anti-malware" program with very high settings
might falsely detect LockDown Browsers as malware such as a virus,
Trojan or parasite. The security program would block the download or
corrupt the LockDown Browser installer, "LockDow...
Many types of applications are blocked from running at the same time
as Respondus LockDown Browser. These include screen capture,
messaging, screen-sharing, network monitors, and several other types
of applications. These applications can be shut down pri...
For security reasons, various modifier key combinations with the "ALT"
key are blocked during a LockDown Browser-required exam. The best
option is to switch to the localized keyboard layout from "US" to
"Spanish" or "French" or "International" layout befo...
If your microphone is not working correctly during a LockDown Browser
session, the following steps may help resolve the problem:
1. First, reboot your computer. Once restarted, close down all
applications that may use a microphone such as Skype, Facetim...
To adjust the font size, click on the "i" icon in the LockDown Browser
toolbar. This will open a new window where you can adjust the "zoom
level" for your test. Zoom magnifies the entire page, including
pictures.
If when attempting to begin your exam, you see a message that says you
need to download LockDown Browser, it's likely that you are in a
normal browser such as Chrome, Firefox, Edge, or Internet Explorer.
For all Learning Management Systems other than D2L...
This "scrolling to the top" issue is a known problem that began with
OSX 10.10. It's caused by an Apple bug, but is now fixed in OSX
10.11.3. We encourage you to upgrade to OSX 10.11.3 to resolve this
problem.
Apart from upgrading, the only workaround...
Respondus Monitor is the webcam component of LockDown Browser. For
exams that require Monitor, if you are being successfully recorded, in
the upper right of your screen you'll see the camera icon and text
which says "Recording." You will not see your imag...
If you have an external USB webcam that you desire to use, rather than
the built in webcam on your computer, you can change the camera during
the webcam check via the "change my webcam" link. You can also use
this feature if your computer has front/rear f...
Symptom: When LockDown Browser is run, a message warns the user to
close "Applevncserver" and/or "ARDAgent". LockDown Browser offers to
try to stop these programs but is unable to do so.
Solution: Go to Mac -> Finder -> System Preferences -> Sharing and...
The error codes typically indicate a problem with the network, not
with LockDown Browser. They will often be accompanied by a message
that says _"Failed to load page. Please check network connection."_
If the student receives any of these errors, we sug...
For Windows users, start Respondus LockDown Browser, select the
“i” button from the toolbar, and then click “Check for Newer
Version”. The version will be displayed and you will be able to
download a newer version if one is available.
For Mac users, st...
This generally occurs when you've downloaded LockDown Browser using
the wrong web link. Each institution has a unique download link for
LockDown Browser, and its vital that you use the correct one. You
should avoid using a search engine to locate a downlo...
When a webcam is showing your image upside down, it is typically due
to webcam utility software being installed on your computer. Examples
are Cyberlink YouCam, HP Webcam Splitter, ThinkVantage Virtual Camera,
FA Virtual Cam, SplitCam Video Filter, and Ar...
Symptom: When LockDown Browser is opened, a server login page is
displayed but it does not accept a user name and password.
Solution 1: Make sure LockDown Browser was installed using the link
intended for your institution. If you found the LockDown Brow...
The iPad Edition of "LockDown Browser" available from iTunes
[https://itunes.apple.com/us/app/lockdown-browser/id659101775?mt=8]
enables a student to use an iPad to take exams that require LockDown
Browser. However, your instructor must first select a set...
The InstallShield setup for LockDown Browser needs to run with
Administrator rights to work properly. For Windows 7, 8/8.1, and 10
this means the setup needs to have permission to run by the
administrator of the computer. You may also need to enter a pass...
We have a helpful video that shows how to install LockDown Browser on
a Windows computer:
https://youtu.be/pKvcE3oZF2I [https://youtu.be/pKvcE3oZF2I]
1. Log in as a local administrator with full rights. (
(Windows->Control Panel->User Accounts->"user ac...
VDP Source has been known to cause performance issues during exams
requiring Respondus Monitor (the webcam feature of LockDown Browser.)
As a result, it is necessary to first remove the software in order to
proceed with a Monitor-required exam. You can us...
Respondus LockDown Browser is a separate application from standard
browsers such as FireFox, Chrome, or Safari.
You must first install Respondus LockDown Browser to your computer.
Depending on the Learning Management System your institution uses, it
ma...
If a computer is powered down while Respondus LockDown Browser is
running, the Windows Task Manager will continue to be blocked when the
computer is restarted.
To restore the default settings on a Windows system:
1. Start the system from a power down (...
This error indicates the Respondus Monitor start-up cannot access the
Respondus servers to retrieve certain settings established by the
instructor.
Sometimes, you will see various error codes accompany the error, such
as: 0x0002
1) The error is often ...
This LockDown Browser-Mac error is similar to the LockDown
Browser-Windows error discussed in the knowledgebase article, "Update
server connection is blocked or not available"
[http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195...
The version number, and the availability of an update, can be
determined within the browser itself.
For Windows users, start LockDown Browser, select the "i" button from
the toolbar.
The version will be displayed and you can also click on "Check for
N...
For Blackboard Learn and the latest version of LockDown Browser, an
"Exam password" page will only appear if the instructor set up a test
with password, otherwise the test will start without any additional
dialog boxes.
For older versions of Blackboard ...
LockDown Browser for Chromebook is available to 1) K-12 schools that,
2) use school-wide mobile device management for their Chromebooks, and
3) have an enterprise license of Canvas, Schoology, or Blackboard
Learn. We are offering LockDown Browser for Chro...
Symptom: You are not able to download the LockDownBrowser-xxx-yy.exe
setup file (where "xxx-yy" is the version number), or when you run it
you see a message indicating that it is not a Windows application.
Solution 1: Try downloading the setup file usin...
When the warning appears, "Update server is not supplying information,
or the connection to update server is blocked. Please try again later"
this typically indicates that security settings or another application
is blocking access to the Respondus server...
To maintain the academic integrity of an exam, students are not
permitted to run LockDown Browser Student Edition when a virtual
machine is detected on the system. This includes VM host applications
(VMWare, VirtualBox, etc), thin apps (VMWare ThinApp, Mi...
Respondus LockDown Browser is a client application installed on the
local computer.
OPERATING SYSTEMS
Windows: 10, 8, 7 *
Mac: OS X 10.10 or higher *
iOS: 7.0+ (iPad only). Must have a compatible LMS integration. The
LockDown Browser iPad app is not com...
Symptom: When LockDown Browser is opened, a message indicates that the
user must close an application or program. LockDown Browser offers to
close the program but is unable to do, so the application closes.
Solution: If the program indicated is not actu...
When LockDown Browser appears to "freeze", it is commonly due to a
dialog box from other applications running in the background appearing
underneath the secure LockDown Browser layer or there are corrupted
web links, which are blocked.
If the "Student ...
When there are warnings of not being able to detect the webcam or
there are problems configuring the Adobe Flash Player settings, we
recommend students follow these additional steps:
1. Reboot your computer. Once restarted, close down all applications
t...
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