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Knowledge Base : Respondus LockDown Browser > Student Support FAQ
If you receive the above error when starting LockDown Browser, it's likely because of over aggressive security software wrongly determining that LockDown Browser is a threat. As a result, the startup of LockDown Browser is interfered with, and the install...
The above error indicates the the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the "Take Quiz" button.   The open tab in LockDown Browser contains a ...
If you experience a white screen or crash when logging in to your school's Learning Management System (LMS) via LockDown Browser, it is possible your LMS homepage contains large image files. It's also possible that the student photo/avatar for your profil...
The above D2L error results when the LockDown Browser session and D2L quiz are not started in a timely manner. The time it takes to start the LockDown Browser session can be delayed by any of the following: * A slow internet connection. * A slow compu...
  If you see the above message when starting LockDown Browser from a Windows or Mac shortcut, please follow the below steps to take your exam. As of June 1, 2017 students taking LockDown Browser required exams in the D2L Brightspace learning management ...
If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below mess...
The above error indicates that LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam. THE FIRST THING TO DO IS TO ASK YOUR INSTRUCTOR TO "OPEN THE LOCKDOWN BROWSER DASHBOARD FOR THE COURSE". The error is often cause...
Identity management security programs that use the webcam with facial recognition for password management will interfere with Respondus Monitor "webcam" exams. This includes Intel/McAfee True key and SensibleVision FastAccess. Students will need to disa...
If you see the below image during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility. Please be aware that this same image will be all that is displayed to your instructor when they review your...
Please follow the below steps to use LockDown Browser to review exam submissions in D2L Brightspace: 1) Login to D2L Brightspace using a standard browser (Google Chrome, Firefox, etc.) If you are using an iPad, please use either Google Chrome or Firefox...
If you are seeing nothing happen when you click on the “Launch LockDown Browser” button in your D2L Brightspace quiz, it’s possible that you may have set your browser to not permit LockDown Browser to open. Depending on the browser you’re using, it’s also...
Some VPN or "virtual private network" utilities such as Avast SecureLine will interfere with the webcam for Respondus Monitor-required exams. Students should temporarily disable any active VPN connections prior to starting LockDown Browser, or locate an...
When you click on the "Launch LockDown Browser" button (D2L Brightspace) or "Start New Attempt" button (Schoology), whatever browser you are using will initially ask you permission to open the LockDown Browser application installed on your computer. The d...
Permissions and security settings on specific Macs, might prevent LockDown Browser from restarting the Notifications Center and Siri during a normal close of the browser after submitting an exam. We recommend the following steps to restore the default s...
When LockDown Browser 2.0 for Mac goes into a constant "update loop" when starting the browser, we recommend the following steps: 1. Directly log into your Mac as a user with "Allow user to administer this computer" in System Preferences->Users & Groups...
When a "The Installation Failed." message appears at the end of the updating or installing LockDown Browser 2.0 for Mac, we recommend the following steps: 1. Directly log into your Mac as a user with "Allow user to administer this computer" in System Pr...
If you use the LockDown Browser iPad app, you may occasionally see grey shapes on your screen.   Example: These shapes are caused by a Guided Access security feature that permits a user to designate areas of the screen that they want to block from being...
Schoology sites will not be able to find their institution when using the LockDown Browser iPad app search functionality. This is because the iPad app should not be used to log in directly to Schoology. Rather, students should use the mobile Safari app ...
Mac Trackpad users may experience the scrollbar not appearing during an exam. To resolve the problem, on your Mac go to System Preferences > General.  Change "Show scroll bars" to "Always" as shown below.
If you're using the Mac version of LockDown Browser and the "Begin Exam" button seems to do nothing (or it takes you back to a previous step), please upgrade LockDown Browser to version 1.0.8.05 and higher. The problem you're experiencing can sometimes oc...
Symptom: When starting LockDown Browser, a message indicates that more than one e-learning system is used at your institution and requests that you select one. Solution: If you are presented with a list of server names when you start LockDown Browser, s...
If you start LockDown Browser but only see a white screen, it's typically caused by your computer or network blocking access to one or more of our servers. Please verify LockDown Browser can access the following domains at start-up: respondus2.com resp...
When LockDown Browser installs, it must make some changes to the Windows registry, including storing the unique LockDown Browser institution ID. This error will occur when access to the registry is denied. This typically occurs because the user doing the ...
ASUS Virtual Camera is known to cause technical problems during exams that utilize Respondus Monitor (the webcam feature of LockDown Browser). As a result, students with the ASUS software installed will need to uninstall it before a LockDown Browser/Respo...
This error occurs when either your computer or network is blocking access to our servers. As a result, LockDown Browser cannot access and then load your institution's LMS. The main server is hosted on Amazon S3 ( Amazon Web Services) with "www.respondu...
Security software or an "anti-malware" program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer, "LockDow...
Many types of applications are blocked from running at the same time as Respondus LockDown Browser. These include screen capture, messaging, screen-sharing, network monitors, and several other types of applications. These applications can be shut down pri...
If when attempting to begin your exam, you see a message that says you need to download LockDown Browser, it's likely that you are in a normal browser such as Chrome, Firefox, Edge, or Internet Explorer.  For all Learning Management Systems other than D2L...
For security reasons, various modifier key combinations with the "ALT" key are blocked during a LockDown Browser-required exam. The best option is to switch to the localized keyboard layout from "US" to "Spanish" or "French" or "International" layout befo...
To adjust the font size, click on the "i" icon in the LockDown Browser toolbar. This will open a new window where you can adjust the "zoom level" for your test. Zoom magnifies the entire page, including pictures.
This "scrolling to the top" issue is a known problem that began with OSX 10.10.  It's caused by an Apple bug, but is now fixed in OSX 10.11.3. We encourage you to upgrade to OSX 10.11.3 to resolve this problem.  Apart from upgrading, the only workaround...
If your microphone is not working correctly during a LockDown Browser session, the following steps may help resolve the problem: 1. First, reboot your computer. Once restarted, close down all applications that may use a microphone such as Skype, Facetim...
Respondus Monitor is the webcam component of LockDown Browser. For exams that require Monitor, if you are being successfully recorded, in the upper right of your screen you'll see the camera icon and text which says "Recording." You will not see your imag...
Symptom: When LockDown Browser is run, a message warns the user to close "Applevncserver" and/or "ARDAgent". LockDown Browser offers to try to stop these programs but is unable to do so. Solution: Go to Mac -> Finder -> System Preferences -> Sharing and...
If you have an external USB webcam that you desire to use, rather than the built in webcam on your computer, you can change the camera during the webcam check via the "change my webcam" link. You can also use this feature if your computer has front/rear f...
This generally occurs when you've downloaded LockDown Browser using the wrong web link. Each institution has a unique download link for LockDown Browser, and its vital that you use the correct one. You should avoid using a search engine to locate a downlo...
When a webcam is showing your image upside down, it is typically due to webcam utility software being installed on your computer. Examples are Cyberlink YouCam, HP Webcam Splitter, ThinkVantage Virtual Camera, FA Virtual Cam, SplitCam Video Filter, and Ar...
The error codes typically indicate a problem with the network, not with LockDown Browser. They will often be accompanied by a message that says _"Failed to load page. Please check network connection."_ If the student receives any of these errors, we sug...
Symptom: When LockDown Browser is opened, a server login page is displayed but it does not accept a user name and password. Solution 1: Make sure LockDown Browser was installed using the link intended for your institution. If you found the LockDown Brow...
The InstallShield setup for LockDown Browser needs to run with Administrator rights to work properly. For Windows 7, 8/8.1, and 10 this means the setup needs to have permission to run by the administrator of the computer. You may also need to enter a pass...
For Windows users, start Respondus LockDown Browser, select the “i” button from the toolbar, and then click “Check for Newer Version”. The version will be displayed and you will be able to download a newer version if one is available. For Mac users, st...
The iPad Edition of "LockDown Browser" available from iTunes [https://itunes.apple.com/us/app/lockdown-browser/id659101775?mt=8] enables a student to use an iPad to take exams that require LockDown Browser. However, your instructor must first select a set...
Respondus LockDown Browser is a separate application from standard browsers such as FireFox, Chrome, or Safari. You must first install Respondus LockDown Browser to your computer.  Depending on the Learning Management System your institution uses, it ma...
If a computer is powered down while Respondus LockDown Browser is running, the Windows Task Manager will continue to be blocked when the computer is restarted. To restore the default settings on a Windows system: 1. Start the system from a power down (...
VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in order to proceed with a Monitor-required exam. You can us...
This error indicates the Respondus Monitor start-up cannot access the Respondus servers to retrieve certain settings established by the instructor. Sometimes, you will see various error codes accompany the error, such as: 0x0002 1) The error is often ...
The version number, and the availability of an update, can be determined within the browser itself. For Windows users, start LockDown Browser, select the "i" button from the toolbar. The version will be displayed and you can also click on "Check for N...
This LockDown Browser-Mac error is similar to the LockDown Browser-Windows error discussed in the knowledgebase article, "Update server connection is blocked or not available" [http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195...
For Blackboard Learn and the latest version of LockDown Browser, an "Exam password" page will only appear if the instructor set up a test with password, otherwise the test will start without any additional dialog boxes. For older versions of Blackboard ...
We have a helpful video that shows how to install LockDown Browser on a Windows computer: https://youtu.be/pKvcE3oZF2I [https://youtu.be/pKvcE3oZF2I] 1. Log in as a local administrator with full rights. ( (Windows->Control Panel->User Accounts->"user ac...
Symptom: You are not able to download the LockDownBrowser-xxx-yy.exe setup file (where "xxx-yy" is the version number), or when you run it you see a message indicating that it is not a Windows application. Solution 1: Try downloading the setup file usin...
When the warning appears, "Update server is not supplying information, or the connection to update server is blocked. Please try again later" this typically indicates that security settings or another application is blocking access to the Respondus server...
To maintain the academic integrity of an exam, students are not permitted to run LockDown Browser Student Edition when a virtual machine is detected on the system. This includes VM host applications (VMWare, VirtualBox, etc), thin apps (VMWare ThinApp, Mi...
Respondus LockDown Browser is a client application installed on the local computer. OPERATING SYSTEMS Windows: 10, 8, 7 * Mac: OS X 10.10 or higher * iOS: 7.0+ (iPad only). Must have a compatible LMS integration. The LockDown Browser iPad app is not com...
LockDown Browser for Chromebook is available to 1) K-12 schools that, 2) have purchased a LockDown Browser license, 3) use school-wide mobile device management for their Chromebooks, and 4) have an enterprise license of Canvas, Schoology, or Blackboard Le...
Symptom: When LockDown Browser is opened, a message indicates that the user must close an application or program. LockDown Browser offers to close the program but is unable to do, so the application closes. Solution: If the program indicated is not actu...
When LockDown Browser appears to "freeze", it is commonly due to a dialog box from other applications running in the background appearing underneath the secure LockDown Browser layer or there are corrupted web links, which are blocked.  If the "Student ...
When there are warnings of not being able to detect the webcam or there are problems configuring the Adobe Flash Player settings, we recommend students follow these additional steps: 1. Reboot your computer. Once restarted, close down all applications t...