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Knowledge Base : Respondus LockDown Browser

In Blackboard, LockDown Browser uses the test password functionality to ensure that students are using the LockDown Browser to access the test. When a test is configured to use LockDown Browser, a random password is added under the Blackboard test setting...
Some VPN or "virtual private network" utilities such as Avast SecureLine will interfere with the webcam for Respondus Monitor-required exams. Students should temporarily disable any active VPN connections prior to starting LockDown Browser, or locate an...
Closing the browser after completing a D2L Brightspace quiz is part of the "auto launch" feature available in D2L Brightspace 10.5+ and LockDown Browser for Windows. When the new "auto launch" is used from inside a standard browser, closing LockDown Bro...
The f(x) editor is available in LockDown Browser for Windows version 2.0.1.02 and newer. The math editor is blocked by default in LockDown Browser 1.0.8.  This is for security purposes. However, we have a new version of LockDown Browser for Mac (2.0) and...
Under D2L Brightspace, "Fix it" errors can occur for quizzes if you have the LockDown Browser Dashboard external tool widget installed and configured, but then opt to toggle the LockDown Browser requirement on/off via the native "legacy" quiz settings ins...
When a webcam is showing your image upside down, it is typically due to webcam utility software being installed on your computer. Examples are Cyberlink YouCam, HP Webcam Splitter, ThinkVantage Virtual Camera, FA Virtual Cam, SplitCam Video Filter, and Ar...
Many types of applications are blocked from running at the same time as Respondus LockDown Browser. These include screen capture, messaging, screen-sharing, network monitors, and several other types of applications. These applications can be shut down pri...
VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in order to proceed with a Monitor-required exam. You can us...
This LockDown Browser-Mac error is similar to the LockDown Browser-Windows error discussed in the knowledgebase article, "Update server connection is blocked or not available" [http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195...
We have a helpful video that shows how to install LockDown Browser on a Windows computer: https://youtu.be/pKvcE3oZF2I [https://youtu.be/pKvcE3oZF2I] 1. Log in as a local administrator with full rights. ( (Windows->Control Panel->User Accounts->"user ac...
When there are warnings of not being able to detect the webcam or there are problems configuring the Adobe Flash Player settings, we recommend students follow these additional steps: 1. Reboot your computer. Once restarted, close down all applications t...