RSS Feed
Knowledge Base : Respondus LockDown Browser

The message "Unable to retrieve settings from the Respondus server. Please try again later." indicates the browser cannot retrieve the settings established by the instructor for the LockDown Browser-required exam. The error can sometimes be caused by ac...
Closing the browser after completing a D2L Brightspace quiz is part of the "auto launch" feature available in D2L Brightspace 10.5+ and LockDown Browser 2.0. When the new "auto launch" is used where the students can start LockDown Browser-required exam ...
To install LockDown Brower 2.0 follows the same process for both Windows and Mac with slightly different variations. --------------------------------------------- Installing LockDown Browser-Windows --------------------------------------------- We hav...
Under D2L, "Fix it" errors can occur for quizzes if you have the LockDown Browser Dashboard external tool installed and configured, but then opt to toggle the LDB requirement on/off via the native quiz settings instead. Those settings are found on the res...
Some tools inside the essay question visual editor are blocked due to potential security exploits that would allow students to compromise the academic integrity of an exam. This includes the equation editor or math editor for many learning management syst...
In Blackboard, LockDown Browser uses the test password functionality to ensure that students are using the LockDown Browser to access the test. When a test is configured to use LockDown Browser, a random password is added under the Blackboard test setting...
Respondus LockDown Browser for Mac uses the same system components and settings that make up Safari. It does not modify an existing copy of the browser, but rather, installs a separate program that will display the custom interface when it is started. In ...
When a webcam is showing your image upside down, it is typically due to webcam utility software being installed on your computer. Examples are Cyberlink YouCam, HP Webcam Splitter, ThinkVantage Virtual Camera, FA Virtual Cam, SplitCam Video Filter, and Ar...
This LockDown Browser-Mac error is similar to the LockDown Browser-Windows error discussed in the knowledgebase article, "Update server connection is blocked or not available" [http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195...
VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in order to proceed with a Monitor-required exam. You can us...
LockDown Browser 2.0.0.00 for Windows and newer have been tested and are supported with both Windows 10 Professional and Windows 10 Home Edition. LockDown Browser 1.0.7.xx has limited supported for Windows 10 and students should update to LockDown Brows...
Many types of applications are blocked from running at the same time as Respondus LockDown Browser. These include screen capture, messaging, screen-sharing, network monitors, and several other types of applications. These applications can be shut down pri...
To maintain the academic integrity of an exam, students are not permitted to run LockDown Browser Student Edition when a virtual machine is detected on the system.
When there are warnings of not being able to detect the webcam or there are problems configuring the Adobe Flash Player settings, we recommend students follow these additional steps: 1. Close down all applications that might use a video camera or webcam...