The above error indicates the the exam's LockDown Browser settings
could not be detected. For Canvas users, this may be due to you not
letting each page fully load before clicking on the "Take Quiz"
button.
The open tab in LockDown Browser contains a ...
If your students experience a white screen or crash when logging to
your LMS via LockDown Browser, it is possible your LMS homepage
contains large image files.
LockDown Browser does not cache images (like a standard browser does)
and overly large images...
When a student logs in to Canvas they are taken directly to the
"Dashboard" where all their courses are listed. If the student
experiences a crash of LockDown Browser (or a white screen) at this
point, it's possible that your Canvas instance has a new fea...
If you see the below error when trying to review videos, you need to
enable the Adobe Flash Player to access your Learning Management
System domain.
For Google Chrome:
1) You need to go to Settings and scroll down to the bottom of the
page and click on...
The above error typically occurs because of one of the following:
1) The course is a copy, and the instructor did not open the LDB
Dashboard once before students began taking exams.
2) The course is not a copy, but the quiz in question was migrated
into ...
The above D2L error results when the LockDown Browser session and D2L
quiz are not started in a timely manner. The time it takes to start
the LockDown Browser session can be delayed by any of the following:
* A slow internet connection.
* A slow compu...
IMPORTANT: If your institution provides computers to your students,
but they do not have administrator rights to those computers (the
ability to download, install and execute software), then you should
not install the student-edition of LockDown Browser. ...
Operating System
Windows 10, 8, 7. Windows RT is not supported.
Memory
32 MB RAM minimum
Hard Disk Space
10 MB of free hard disk space for program files
Monitor
1024x768 or 1280x720 minimum resolution
Download Time
The file size is approximately ...
If your webcam is not detected at some point during the pre-exam
webcam check, and you see the below message, it is likely caused by
3rd party anti-virus software that is installed on your computer. It's
also possible that you aren't seeing the below mess...
The above error indicates that LockDown Browser cannot retrieve the
necessary settings in order for you to begin your exam. THE FIRST
THING TO DO IS TO ASK YOUR INSTRUCTOR TO "OPEN THE LOCKDOWN BROWSER
DASHBOARD FOR THE COURSE".
The error is often cause...
It's not possible to select multiple questions for deletion.
The best option to delete a large number of questions from a Respondus
file is to use the Respondus Exam Wizard to build a new file with only
the questions you want to keep. Once you are satis...
Once LockDown Browser 2.0 Lab Edition for Mac has been installed on
one Mac computer, the app can be copied or pushed to other Macs across
a network, or deployed with desktop management systems such as Apple
Remote Desktop, JAMF Casper Suite, Cisco Meraki...
When you click on the "Launch LockDown Browser" button (D2L
Brightspace) or "Start New Attempt" button (Schoology), whatever
browser you are using will initially ask you permission to open the
LockDown Browser application installed on your computer. The d...
If you have the lab edition of Mac LockDown Browser installed, and
auto-updates are still occurring, the first thing to check is whether
there are multiple "bundles" (installations) of LockDown Browser on
the Mac.
If so, it's possible that one of these ...
First, reference this article
[https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/226/0/update-check-failed-error-code-a4]
and ensure that all the necessary servers are accessible via your
network and computer.
If you've determi...
If the instructor permissions are not specified correctly in D2L
Brightspace, the following error can occur when attempting view a
student submitted spread sheet.
Please ensure that all instructor roles have the ability to “see
user enrollments”. It's ...
This error typically occurs if your instructor role does not have a
check mark under the "Instructor" column in your Brightspace IMS
configuration.
1. Login as an administrator to the Brightspace server, locate the
Admin Tools menu, and select "IMS Conf...
This error is typically caused by using an ampersand (&) in the quiz
title. This bug has been reported to Schoology and may be fixed in a
future release of the Schoology LMS.
Removing the ampersand and replacing it with "and" will resolve the
problem. I...
The Respondus 4.0 Import Questions supports the import of the question
types common to the majority of the supported learning management
systems along with IMS QTI including multiple choice, true-false,
multiple response, fill-in-the-blank, matching and e...
If the "Start Quiz" button is missing (both in a normal browser and
LockDown Browser) in Canvas, it's due to a Canvas bug with the start
date for the course.
The default start date for the course comes from the term settings,
but the start/end dates se...
This error is often caused by retrieving some tokens into the block
database using an incorrect Respondus Server Profile. If so, then the
clear tokens button in the settings must be used, or the block must be
uninstalled and reinstalled.
Symptom: For one course, loading the Dashboard produces a STOP sign
error with the text: "Unexpected Error. Please contact the system
administrator".
If the Dashboard loads successfully for all courses but one, it may be
a corruption of the underlying d...
Schoology sites will not be able to find their institution when using
the LockDown Browser iPad app search functionality.
This is because the iPad app should not be used to log in directly to
Schoology. Rather, students should use the mobile Safari app ...
Mac Trackpad users may experience the scrollbar not appearing during
an exam. To resolve the problem, on your Mac go to System Preferences
> General. Change "Show scroll bars" to "Always" as shown below.
If the LockDown Browser Dashboard is successfully loading for many
courses, but failing for one, the following are possible causes:
1. There may be an empty or corrupted value in the default
"Submissions" message. Here is a KB article that deals with a...
This error can occur for "auto-launch" environments (D2L, Schoology)
when any of the following are true:
1) Your Respondus server profile is hidden. You'll want to ensure that
your server profile is set to "No" for the setting "Hide this server
from LDB...
If you are an institution that uses Canvas, and the LockDown Browser
Dashboard will open for some courses, but not others, it may be caused
by one of the following:
* there is an unacceptable symbol in the course title.
* there is an unacceptable symbol ...
Some learning management systems have a quiz setting that causes this
behavior. In Blackboard, the setting is called "Forced Completion".
In D2L Brightspace, the setting is called "Auto-Submit Attempt."
Other learning management systems may have similar...
If you're using the Mac version of LockDown Browser and the "Begin
Exam" button seems to do nothing (or it takes you back to a previous
step), please upgrade LockDown Browser to version 1.0.8.05 and higher.
The problem you're experiencing can sometimes oc...
This error occurs when either your computer or network is blocking
access to our servers. As a result, LockDown Browser cannot access and
then load your institution's LMS.
The main server is hosted on Amazon S3 ( Amazon Web Services) with
"www.respondu...
ASUS Virtual Camera is known to cause technical problems during exams
that utilize Respondus Monitor (the webcam feature of LockDown
Browser). As a result, students with the ASUS software installed will
need to uninstall it before a LockDown Browser/Respo...
The location of the LockDown Browser and Respondus Monitor settings
in D2L Brightspace will depend on how your institution has set things
up.
If the recommended integration method is used, an instructor will
locate the LockDown Browser settings in D2L B...
Under D2L Brightspace, "Fix it" errors can occur for quizzes if you
have the LockDown Browser Dashboard external tool widget installed and
configured, but then opt to toggle the LockDown Browser requirement
on/off via the native "legacy" quiz settings ins...
Many types of applications are blocked from running at the same time
as Respondus LockDown Browser. These include screen capture,
messaging, screen-sharing, network monitors, and several other types
of applications. These applications can be shut down pri...
For sites using D2L Brightspace, when one or more quizzes do not show
in the LockDown Browser Dashboard, it is typically due to a "null" or
an empty value in the D2L "Message" field. This field permits you to
have a message presented to students upon test...
For security reasons, various modifier key combinations with the "ALT"
key are blocked during a LockDown Browser-required exam. The best
option is to switch to the localized keyboard layout from "US" to
"Spanish" or "French" or "International" layout befo...
To adjust the font size, click on the "i" icon in the LockDown Browser
toolbar. This will open a new window where you can adjust the "zoom
level" for your test. Zoom magnifies the entire page, including
pictures.
If your microphone is not working correctly during a LockDown Browser
session, the following steps may help resolve the problem:
1. First, reboot your computer. Once restarted, close down all
applications that may use a microphone such as Skype, Facetim...
This "scrolling to the top" issue is a known problem that began with
OSX 10.10. It's caused by an Apple bug, but is now fixed in OSX
10.11.3. We encourage you to upgrade to OSX 10.11.3 to resolve this
problem.
Apart from upgrading, the only workaround...
Respondus Monitor is the webcam component of LockDown Browser. For
exams that require Monitor, if you are being successfully recorded, in
the upper right of your screen you'll see the camera icon and text
which says "Recording." You will not see your imag...
If you have an external USB webcam that you desire to use, rather than
the built in webcam on your computer, you can change the camera during
the webcam check via the "change my webcam" link. You can also use
this feature if your computer has front/rear f...
The error codes typically indicate a problem with the network, not
with LockDown Browser. They will often be accompanied by a message
that says _"Failed to load page. Please check network connection."_
If the student receives any of these errors, we sug...
For Windows users, start Respondus LockDown Browser, select the
“i” button from the toolbar, and then click “Check for Newer
Version”. The version will be displayed and you will be able to
download a newer version if one is available.
For Mac users, st...
The iPad Edition of "LockDown Browser" available from iTunes
[https://itunes.apple.com/us/app/lockdown-browser/id659101775?mt=8]
enables a student to use an iPad to take exams that require LockDown
Browser. However, your instructor must first select a set...
VDP Source has been known to cause performance issues during exams
requiring Respondus Monitor (the webcam feature of LockDown Browser.)
As a result, it is necessary to first remove the software in order to
proceed with a Monitor-required exam. You can us...
This LockDown Browser-Mac error is similar to the LockDown
Browser-Windows error discussed in the knowledgebase article, "Update
server connection is blocked or not available"
[http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195...
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